Manage Amaron Assist franchisee operations in the assigned city, ensuring effective service delivery, franchisee performance, revenue growth and adherence to defined processes.
Key Responsibilities
Manage day-to-day franchisee operations, manpower and capacity to maximize service fulfilment.
Monitor job acceptance, allocation, execution and TAT; address delays and operational issues.
Drive franchisee revenue while ensuring adherence to approved pricing and service processes.
Monitor franchisee performance, service quality, costs and compliance through regular reviews and audits.
Ensure timely digital job updates, closure, customer confirmation and incident reporting.
Develop Franchisee SPOCs through training,
guidance and regular performance support.
Identify operational gaps and implement process improvements in coordination with the central team.
Key Performance Areas
Service Fulfilment | TAT & Productivity | Revenue & Cost | Franchisee Performance |Quality & Compliance | Digital Adoption | Capability Building
Candidate Profile
Experience in automotive service, franchise operations or field operations, with strong team management, coordination, problem-solving and performance-management skills.