Club Manager – Dosti West County Club, Thane, MumbaiCompany DescriptionIleseum Clubs is India's leading sports and leisure club management company, creating active lifestyle spaces with world-class sporting facilities, premium fitness services, and exceptional hospitality experiences.

Our clubs bring together sports, fitness, leisure, food & beverage, events, and co-working under one roof, creating a vibrant community for modern urban living. Our mission is to redefine urban lifestyles by offering a holistic club experience that serves as the ideal "third space" beyond home and work.

With a growing national presence, Ileseum partners with leading developers such as The Wadhwa Group, Godrej Properties, Goel Ganga Group, and SPR City to deliver premium club experiences across residential communities.

Role OverviewWe are looking for a dynamic and experienced Club Manager to lead the operations of Dosti West County Club, Thane, Mumbai.

The ideal candidate should have a strong background in club management, hospitality, fitness, or residential community operations, with the ability to deliver exceptional member experiences while driving operational excellence and business growth.

The Club Manager will be responsible for overseeing all aspects of club operations, ensuring world-class service standards, leading a high-performing team, and maximizing membership engagement and revenue.

Key ResponsibilitiesClub Operations

- Manage the complete day-to-day operations of the club.
- Ensure smooth functioning of the gym, swimming pool, sports facilities, banquet, café, kids' areas, and recreational spaces.
- Maintain high standards of cleanliness, safety, maintenance, and overall presentation.
- Ensure compliance with SOPs, statutory requirements, and safety protocols.

Member Experience
- Deliver an outstanding member experience across all touchpoints.
- Build strong relationships with residents and members.
- Handle member feedback, complaints, and escalations professionally.




- Develop initiatives to improve member engagement and satisfaction.

Team Leadership
- Lead, mentor, and motivate the operations team.
- Manage staffing, scheduling, training, and performance evaluations.
- Foster a culture of accountability, teamwork, and customer excellence.
- Ensure grooming and service standards are consistently maintained.

Revenue & Business Development
- Drive membership sales and renewals.
- Increase revenue through sports programs, personal training, events, banquet bookings, café sales, and other club services.
- Develop promotional campaigns in coordination with the marketing team.
- Identify new revenue opportunities and partnerships.

Events & Community Engagement
- Plan and execute sports tournaments, fitness events, workshops, festivals, and community activities.
- Coordinate with vendors, coaches, and stakeholders for successful event execution.
- Ensure high participation and engagement from residents.

Financial Management
- Monitor operational budgets and control expenses.
- Track revenue, collections, and monthly profitability.
- Prepare MIS reports, operational reports, and business updates.
- Ensure efficient inventory and vendor management.

Facility Management
- Coordinate with housekeeping, engineering, security, and external vendors.
- Ensure preventive maintenance schedules are followed.
- Monitor equipment performance and facility upkeep.
- Ensure uninterrupted operations of all amenities.

Compliance & Administration
- Maintain operational records and documentation.
- Ensure compliance with company policies and local regulations.




- Coordinate with the corporate office on operational initiatives and reporting.

Required Qualifications

- Bachelor's degree in Hospitality Management, Sports Management, Business Administration, or a related field.
- 4–8 years of experience in Club Management, Hospitality, Hotels, Residential Clubhouses, Premium Gyms, Sports Facilities, or Luxury Residential Communities.
- Proven experience in leading operational teams and managing customer-facing environments.
- Strong understanding of hospitality service standards.
- Experience in revenue generation and business development is preferred.
- Excellent leadership, communication, and interpersonal skills.
- Good knowledge of budgeting, reporting, and operational planning.
- Proficiency in MS Office and CRM/Club Management software.
- Ability to work flexible shifts, weekends, and holidays as required.

Preferred BackgroundCandidates from the following industries will be preferred:

- Premium Residential Clubs
- Hospitality
- Hotels & Resorts
- Sports Facilities
- Fitness Chains
- Recreation Centres
- Community Clubhouses
- Luxury Lifestyle Clubs

Key Skills

- Club Operations
- Hospitality Management
- Team Leadership
- Customer Experience
- Facility Management
- Membership Sales
- Event Management
- Revenue Generation
- Vendor Management
- Budgeting & MIS
- Complaint Resolution
- SOP Implementation
- Business Development
- Staff Training
- Communication Skills

LocationDosti West County Club

Thane, Mumbai

Employment Type: Full-time | On-site

Why Join Ileseum Clubs?

- Opportunity to manage one of Mumbai's premium residential clubs.
- Work with India's leading sports and leisure club management company.
- Exposure to large-scale sports, hospitality, and community operations.
- Growth opportunities across multiple premium club projects nationwide.
- Collaborative, dynamic, and performance-driven work environment.

📌 Club Manager (Thane)
🏢 Ileseum Clubs
📍 Thane