Clinic Manager – Operations & Patient Experience

About the Role

We are seeking an organised, commercially aware and patient-focused Clinic Manager to oversee daily operations at our premium aesthetic and anti-ageing clinic. The role combines operational leadership, team coordination, excellent patient service and responsible business growth.

Key Responsibilities – Clinic Operations

- Oversee daily clinic operations, appointment scheduling and patient flow.
- Coordinate efficiently with doctors, therapists and front-office staff.
- Maintain high standards of hygiene, presentation, safety and professionalism.
- Manage inventory, purchasing, vendor coordination and equipment maintenance.

Patient Experience & Relationship Management

- Deliver a premium, personalised experience throughout the patient journey.
- Handle enquiries, feedback and complaints professionally and promptly.
- Coordinate follow-ups, treatment reminders and patient retention initiatives.
- Maintain patient privacy and confidentiality.

Team Leadership

- Supervise reception, therapists and support staff; manage rosters and attendance.
- Support onboarding, training, team meetings and performance reviews.
- Build an accountable, positive and service-oriented workplace.

Business Development & Performance

- Work towards agreed revenue, service quality and operational targets.
- Track enquiries, consultation bookings, conversions and patient retention.




- Identify ways to improve efficiency and profitability.
- Coordinate ethical marketing and patient engagement activities without pressuring patients.

Administration & Compliance

- Oversee billing, patient records, daily collections and routine reporting.
- Prepare weekly and monthly operational and performance reports.
- Monitor budgets, expenses and inventory controls.
- Follow applicable healthcare regulations, safety standards and clinic policies.

Candidate Requirements

- Bachelor's degree in Business Administration, Healthcare Management, Hospitality or related field.
- At least 3–5 years of experience in clinic operations, healthcare management, premium hospitality or customer service leadership.
- Experience in aesthetic dermatology, cosmetic medicine or wellness is an advantage.
- Excellent English and Malayalam communication skills.
- Robust leadership, problem-solving, organisational and interpersonal abilities.
- Comfort with MS Office, CRM and appointment-management systems.

What We Offer Competitive compensation based on experience, performance-linked incentives, and the opportunity to grow with a premium aesthetic and longevity clinic.

How to Apply

Send your updated CV to [email protected]

Salary: Commensurate with experience.

Pay: ₹15,000.00 - ₹60,000.00 per month

Work Location: In person

📌 Clinic Manager (Kaloor)
🏢 Anti Ageing Lab
📍 Kaloor