We are hiring a Client Success Manager to lead Client Success, Client Handling, Customer Relationship Management and B2B Client Coordination for multiple Cosmetics & Pharma Manufacturing Accounts. This role is ideal for candidates with solid leadership skills, client handling expertise, and experience in B2B Manufacturing Operations.

Roles & Responsibilities

Manage and lead multiple B2B Client Accounts for Cosmetics & Pharma Manufacturing projects

Oversee Client Success, Client Handling, Customer Support and Client Escalation Management

Plan and monitor Order Processing, Order Management, Production Planning and Dispatch Coordination

Coordinate with Manufacturing Operations, Factory Operations, Production Teams, Stores and Dispatch Teams

Supervise Client Success Executives, Client Account Executives, Operations Executives, Back Office Team and Interns

Ensure timely sharing of Invoices, Challans, Dispatch Details, Receipts and Client Documentation

Maintain MIS, Excel Sheets,



Data Management and Back Office Records

Analyze Client Feedback, resolve issues, and ensure high Customer Satisfaction

Drive Client Retention, Client Relationship Management and overall B2B Client Growth

Eligibility & Preferred Background

Graduate / Post-Graduate - MBA, BBA, BCom, BA, BSc, MCom, MSc, BCA

4-8 years experience in Client Success Management, Client Servicing, Client Relationship Management, B2B Client Coordination, or Account Management

Experience in Cosmetics Industry, Pharma Industry, FMCG Manufacturing, B2B Manufacturing Operations, Export Import, IndiaMART, TradeIndia or Merchant Handling is an added advantage

Strong Leadership Skills, Team Management, English Communication, Coordination Skills, Problem-Solving Ability and Market Trend Awareness

📌 Client Success Manager - Cosmetics & Pharma Manufacturing (Ahmedabad)
🏢 HCP Wellness
📍 Ahmedabad