– City Head

Role: City Head

Experience: 5–8 Years

Location: City-specific

Function: City Operations & Business Management

About The Company

Amaron Assist, launched by Amara Raja Energy & Mobility Limited, is a technology-enabled automotive services initiative focused on making vehicle care more convenient and accessible.

The platform aims to simplify vehicle maintenance by connecting customers with essential automotive services, including car servicing, repairs, and other car care solutions, at their convenience through doorstep services and digital experiences.

Amara Raja Group is a diversified Indian business group with a global presence and annual revenue exceeding USD 2 billion. Building on its focus on innovation and customer-centric solutions, Amaron Assist aims to transform the vehicle care experience through convenient service delivery, technology, and customer-focused solutions.

About the Role

We are looking for a dynamic and execution-oriented City Head to manage end-to-end city operations and drive business performance for Amron Assist. The role will be responsible for workforce planning, field-force deployment, service delivery, customer satisfaction, operational efficiency and city-level profitability.

The ideal candidate should have experience managing high-volume, time-sensitive operations in D2C, hyperlocal services, e-commerce, logistics, mobility, food delivery or automotive services, along with robust analytical and people-management skills.

Key Responsibilities

1. City Operations & Workforce Planning

- Own day-to-day city operations, service delivery and overall operational performance.

- Plan manpower capacity based on demand forecasts and ensure adequate availability of technicians and marshals.

- Manage roster planning, technician allocation and field-force deployment.

- Drive productivity and optimal utilization of the gig-worker and technician network.

- Monitor service timelines, including technician reach time, service start time and completion time.

2. Operational Analytics & Performance Management





- Track and improve key operational metrics, including CSAT, customer ratings, turnaround time, completion rates, cancellations and workforce productivity.

- Analyse operational data to identify gaps, bottlenecks and improvement opportunities.

- Conduct regular performance reviews and implement corrective actions to achieve city-level targets.

- Drive operational efficiency while maintaining service quality and cost discipline.

3. Process Excellence & Execution

- Establish a culture of operational discipline, accountability and execution excellence.

- Ensure adherence to SOPs across technicians, marshals, workshops and service partners.

- Identify operational bottlenecks and ensure timely resolution through structured follow-ups.

- Standardise processes to improve service consistency, reliability and productivity.

4. Customer Experience & Service Quality

- Own the overall customer experience and service quality across the assigned city.

- Monitor customer feedback, ratings, complaints and escalations.

- Drive improvements in CSAT, service quality and on-time completion.

- Ensure prompt resolution of customer issues and implement measures to prevent recurring complaints.

5. Business Performance & City Profitability

- Take ownership of city-level business and operational outcomes.

- Balance customer experience, service availability, workforce utilisation and operating costs.

- Drive performance in line with business objectives, service standards and profitability targets.

- Identify opportunities to improve operational efficiency and maximise available network capacity.

6. Partner & Local Network Management





- Work closely with the Supply Partner Manager to ensure adequate technician, workshop and partner capacity.

- Build and maintain relationships with local operational partners.

- Identify supply gaps and coordinate with the Supply team to address capacity constraints.

- Monitor partner performance and ensure compliance with service quality and operational standards.

Key Performance Indicators (KPIs)

- City-level business performance and profitability

- Customer satisfaction (CSAT) and customer ratings

- Technician and marshal reach time

- On-time service completion and turnaround time

- Workforce utilisation, roster adherence and productivity

- Cancellation rates and service failure rates

- SOP adherence and operational discipline

- Customer complaint and escalation resolution

- Effective utilisation of the technician and gig-worker network

- Service quality and overall customer experience

Ideal Candidate Profile

- 5–8 years of experience in city operations, business operations or service delivery within D2C, hyperlocal services, e-commerce, food delivery, mobility, logistics, automotive services or similar high-volume businesses.

- Proven experience managing city-level operations or large-scale field operations with ownership of operational KPIs.

- Strong understanding of time-sensitive, doorstep service fulfilment and customer-facing operations.

- Hands-on experience in manpower planning, roster management, field-force deployment and productivity optimisation.

- Strong analytical skills with the ability to interpret data and translate insights into actionable improvements.

- Experience managing CSAT, customer ratings, service quality and customer escalations.

- Demonstrated operational rigour, process discipline and execution capability.

- Experience coordinating with local partners, technicians, workshops or gig-worker networks is highly desirable.

- Strong leadership, problem-solving, stakeholder-management and people-management s

📌 City Head (Bengaluru)
🏢 Consultbae India
📍 Bengaluru