Customer Profiling of assigned territory, Create and ensure adherence of DSE wise Sales Plan, Coordinate with financers to ensure fund availability to customers, Ensure higher contribution from Value Trucks in the sales mix, Organize customer connect events, Training of dealer sales team.
Customer engagement and process adherence
Customer engagement: Plan and secure budget for various customer engagement plans for the Region,
Review the action plans & progress on plans prepared for customer engagement by ASM Engage with critical customers & Stakeholders to increase engagement and monitor closure Process adherence: JCP Tracker follow up of DSEs, Ensure Daily Huddle & Participate in Weekly Huddle, JCP Tracker - Self, Activity Planning,
Execution and Review (including Capitalized vehicles Utilization), Joint Sales and Service Visits, P-Terex"
Business Development Activities.
Dealer Led Sales - Un assisted Sales, On Job Sales Coaching to DSEs / DSMs (7 Stage Sales Process),
Training Compliance of DSEs / DSMs, VIP Delivery, Resolution of dealer operational issues pertaining to Sales,
Driving BPS/Segmentation methodology in dealerships, Testimonials Collection process by dealers, after satisfying customers, DSE productivity"
Customer issues resolution
Issues to be Captured in RO War Room weekly. Issues to be followed for closure.