The Customer Care Executive (CCE) will serve as the front‑line representative for Digitide Solutions Limited, handling inbound inquiries for the CLM Domestic Diversified department. The role focuses on providing timely, accurate, and courteous assistance, ensuring customer satisfaction while adhering to company policies and service level agreements.

Responsibilities

- Respond to inbound customer inquiries via phone, email, and chat promptly.
- Resolve product and service issues following company policies.
- Document interactions in the CRM system accurately.
- Escalate complex cases to senior support or technical teams.
- Provide product knowledge and usage guidance.
- Meet or exceed defined service level agreements (SLAs).
- Identify trends and suggest process improvements.
- Participate in training sessions and team meetings.
- Maintain confidentiality of customer data.




- Contribute to a positive team environment.

Qualifications

- High school diploma; associate or bachelor's degree preferred.
- Minimum 1 year experience in inbound customer support.
- Excellent verbal and written communication skills.
- Strong problem‑solving and decision‑making abilities.
- Proficiency with CRM software and Microsoft Office.
- Ability to multitask in a rapid‑paced environment.
- Customer‑focused attitude with empathy.
- Reliable internet connection and suitable home office setup.
- Flexibility to work rotating shifts, including evenings and weekends.
- Ability to work independently and as part of a team.

📌 CCE (Pune)
🏢 Digitide Solutions
📍 Pune