Competency:

Experience in Elevator Industry - Field operations, P & LMinimum Experience - In Years:

15 Maximum Experience - In Years:

20Education Qualification Required:

Bachelor in Engineering :

Job Summary The Branch Manager is responsible for the overall Profit & Loss (P&L;) management, business growth, operational excellence, customer satisfaction, and people management of the assigned branch. The role oversees New Equipment Sales, Service Operations, Modernization, Repairs, Collections, and Safety Compliance while ensuring the achievement of business objectives and organizational goals.

The incumbent will lead cross-functional teams, drive revenue growth, improve service quality, strengthen customer relationships, and maintain market leadership within the assigned territory.

Key Responsibilities

1. Business & Revenue Growth

- Develop and execute branch business plans aligned with company objectives.
- Achieve branch revenue and profitability targets.
- Drive growth in:
- New Elevator Sales
- Service Contract Portfolio
- Modernization Business
- Repair & Replacement Business

- Identify new business opportunities through market mapping and competitor analysis.
- Build solid relationships with builders, developers, architects, consultants, contractors, and key customers.
- Ensure a healthy sales pipeline and forecast accuracy.

Key KPIs

- Revenue Achievement (%)
- Order Booking Value
- Service Portfolio Growth
- Modernization Sales Growth
- Branch Profitability

2. Service Operations Management

- Ensure smooth execution of maintenance and service activities.
- Monitor elevator uptime and service quality standards.




- Ensure achievement of response time and breakdown reduction targets.
- Review field productivity of service engineers and technicians.
- Drive preventive maintenance compliance.
- Monitor service contract renewals and customer retention.

Key KPIs

- Elevator Availability/Uptime
- Breakdown Rate
- Mean Time to Repair (MTTR)
- Service Contract Renewal %
- Customer Satisfaction Score

3. Customer Relationship Management

- Act as the primary escalation point for key customer issues.
- Maintain strong relationships with customers and stakeholders.
- Conduct regular customer visits and business reviews.
- Resolve customer complaints within defined timelines.
- Improve customer retention and loyalty.

Key KPIs

- Customer Satisfaction Index
- Complaint Resolution Time
- Customer Retention Rate

4. Financial Management

- Manage branch P&L; and ensure profitability.
- Monitor branch expenses and operating costs.
- Drive collection of outstanding receivables.
- Improve cash flow management.
- Control inventory, spare parts consumption, and project costs.

Key KPIs

- Branch Profit Margin
- Receivables Collection
- Working Capital Management
- Cost Optimization

5. Project Execution & Installation Management





- Monitor elevator installation projects from order booking to handover.
- Ensure timely project completion and customer acceptance.
- Coordinate with project managers, contractors, and consultants.
- Track installation milestones and resource allocation.
- Minimize delays and installation backlogs.

Key KPIs

- Project Completion Timelines
- Installation Productivity
- Project Margin Achievement

6. Safety & Compliance

- Promote a strong safety culture across the branch.
- Ensure compliance with company safety standards and statutory regulations.
- Conduct regular safety audits and toolbox talks.
- Investigate incidents and implement corrective actions.
- Ensure technicians and staff follow safety procedures.

Key KPIs

- Lost Time Injury (LTI)
- Safety Audit Score
- Safety Training Compliance

7. Strategic Planning & Market Development

- Analyze market trends and competitor activities.
- Develop strategies to increase market share.
- Identify growth opportunities in emerging territories.
- Support regional and national business initiatives.
- Strengthen brand presence in the local market.

8. Team Leadership & People Management

- Lead, motivate, and develop branch employees.
- Manage teams comprising:
- Sales Executives
- Service Managers
- Installation Engineers
- Service Engineers
- Technicians
- Customer Care Staff

- Conduct performance reviews and coaching sessions.
- Drive employee engagement and retention.
- Identify training and development needs.

Employee Type:

DirectDepartment:

General ManagerRole:

General Manager-Branch Manager-Branch Manager

📌 Branch Manager - Bengaluru
🏢 TK Elevator
📍 Bengaluru