Azure Integration Specialist – Contact Center & AI

Remote

We are looking for a Senior Azure Integration Specialist to design, develop and maintain secure, scalable integrations between Microsoft Dynamics 365 Customer Service / Contact Center, telephony platforms, Azure AI services and enterprise applications.

Key Responsibilities

- Build integrations using Azure API Management, Logic Apps, Azure Functions, Service Bus and Event Grid.
- Configure Azure Communication Services for voice, messaging and call automation.
- Implement SIP, direct routing, session border controller (SBC) and Teams Phone integrations.
- Integrate Azure AI Speech, Language and Azure OpenAI services.
- Develop custom bots and AI back-ends with seamless handoff to human agents.
- Integrate Dataverse and Dynamics 365 with enterprise systems and analytics platforms.




- Implement security, monitoring, CI/CD and infrastructure as code.

Requirements

- 6+ years of integration engineering experience, including 3+ years with Azure Integration Services.
- Hands-on Azure Communication Services or robust SIP/telephony experience combined with Azure.
- Experience with Dynamics 365 Customer Service, Contact Center or Dataverse.
- Practical Azure AI integration experience.
- Strong C#/.NET or Python, REST APIs, OAuth 2.0 and messaging patterns.
- Experience with Terraform/Bicep and Azure DevOps/GitHub Actions.

Azure AI, Azure Developer or Azure Solutions Architect certifications are an advantage.

📌 Azure Integration Specialist – Contact Center & AI (India)
🏢 REACH Energy
📍 India