Job Summary

We are looking for an AWS L2 Engineer with hands-on experience in AWS infrastructure support, monitoring, troubleshooting, and incident management. The ideal candidate should have a strong understanding of AWS services and infrastructure, along with practical experience in Infrastructure as Code (IaC) using tools such as Terraform.

The role will involve supporting production and non-production environments, troubleshooting infrastructure and application-related issues, monitoring system health, and working with development and operations teams to ensure high availability and reliability.

Key Responsibilities

- Provide L2 support for AWS infrastructure across production and non-production environments.

- Monitor AWS infrastructure, applications, and services and respond to alerts and incidents.

- Perform troubleshooting and root-cause analysis for infrastructure, connectivity, performance, and availability issues.

- Work with core AWS services such as EC2, VPC, IAM, S3, RDS, CloudWatch, ELB/ALB, Auto Scaling, Route 53, and related services.

- Analyze logs, metrics, alarms, and system performance to identify and resolve issues.

- Handle incident tickets, service requests, and operational tasks within defined SLAs.

- Perform routine infrastructure maintenance, configuration changes, and operational activities.

- Develop, maintain, and troubleshoot Infrastructure as Code (IaC) using Terraform.

- Review and manage Terraform configurations, plans, and deployments across environments.

- Support infrastructure provisioning, configuration, and changes through automated processes.

- Troubleshoot networking issues, including security groups, NACLs, routing, DNS, load balancers, and connectivity.





- Monitor resource utilization and assist with capacity and performance management.

- Participate in incident response, problem management, and post-incident analysis.

- Maintain operational documentation, troubleshooting guides, and standard operating procedures.

- Collaborate with application, DevOps, security, and other infrastructure teams to resolve complex issues.

- Follow ITIL/ITSM processes for incident, change, and problem management.

Required Skills

- Strong hands-on experience with AWS Cloud Infrastructure and AWS Support.

- Good understanding of AWS core services, including EC2, VPC, IAM, S3, RDS, CloudWatch, ELB/ALB, Auto Scaling, and Route 53.

- Strong troubleshooting and problem-solving skills.

- Experience with AWS monitoring and logging, particularly CloudWatch.

- Good understanding of AWS networking and security concepts.

- Hands-on experience with Terraform / Infrastructure as Code (IaC).

- Ability to troubleshoot Terraform configurations and infrastructure deployment issues.

- Understanding of Linux/Unix administration and basic shell scripting.

- Experience working with incident and service management/ticketing tools.

- Good communication and coordination skills.

- Ability to work in a production support environment and handle priority incidents.

Positive to Have

- Knowledge of CI/CD tools and DevOps practices.

- Experience with Git and version control.

- Familiarity with Docker/Kubernetes.

- Experience with AWS security and IAM best practices.

- AWS certification such as AWS Certified Solutions Architect – Associate or AWS Certified SysOps Administrator – Associate.

- Knowledge of automation using Python or shell scripting.

Experience

4 - 7 years of experience in AWS Cloud Infrastructure, Cloud Operations, DevOps, or Production Support

📌 Aws (Pune)
🏢 ITC Infotech
📍 Pune