Technology Management: Responsible for overall Windows and VMWare technology management for the business. Responsible for planning and execution of current technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings
Skill and Competency Management
Define the job roles across team and the skills that employees need to do these jobs
Assess recruits? and employees?
competencies to determine how well their skills and knowledge match their job requirements
Create development plans to close the skill gaps
Monitor, measure, and repeat to achieve your individual, team goals
Succession Planning: Plan for succession and groom the next generation of technical resources for all critical roles
Other activities:-
1.
Technical
Assessments
- Training need identification, Impart training and monitor
- Cross skilling of resources
- Manage technical audit of tickets
Automation Initiatives: Identify Automation opportunities by critically looking at data points, technology landscape. Propose, Manage and Drive implementation of automation initiatives across teams. Focus on Effort reduction, ticket reduction and error free delivery.
Windows Server Administration
*Design and implement multi-domain AD forest architecture
*Configure advanced DNS features (conditional forwarding, stub zones)
*Implement PowerShell automation scripts for server management tasks
*Design and deploy Certificate Services (PKI) infrastructure
*Perform capacity planning and performance optimization for server workloads
VMware, HyperV
*Design and implement high availability (HA) and disaster recovery solutions
*Configure advanced features like DRS (Distributed Resource Scheduler)
*Implement backup and replication strategies for virtual environments
*Troubleshoot complex networking and storage connectivity issues