Technology | IT Certifications | Microsoft Certification | Enabling Office 365 Services
Details
Will be responsible for implementing an organization s collaboration platform and web-based cooperative communication tools. He/She needs to make sure employees have the tools they need to collaborate effectively and be productive, given that the tools may be web-based and delivered as a service or they may be hosted on-site.
- Deep knowledge of various collaboration tools tools including SharePoint, Teams, Flow, OneDrive etc.
- Outstanding verbal and written communication skills; expertise in setting and managing delivery expectations.
- Ability to explain technical procedures in business terms so that customers understand.
- Demonstrable ability to think and deliver strategically while remaining proficient and engaged tactically.
- Own engagements, ensure customer happiness, deliver on time, and ensure quality.
- Solid project management abilities; working in an agile, iterative process, capable of prioritizing and balancing multiple projects simultaneously, under tight time constraints.
- Willingness and desire to develop professionally and passionate about continuous improvement.
- Supervises junior employees, ensures delivery quality and standards adherence, and supports onboarding, training, and stakeholder coordination.
- Provides second-level support, reviews junior employees work, and offers day-to-day guidance to improve quality and first-time resolution.