Education Qualification :

Any Graduate

Skills :

Primary ->

- Technology | Collaboration and Messaging Roles | 3 - Experienced

Primary ->

- Technology | Unified Communications Platforms | Microsoft | 3 - Experienced

Tertiary ->

- Behavioral | Aptitude | Information Processing | 3 - Experienced

Tertiary ->

- Behavioral | Aptitude | Communication | 3 - Experienced

Tertiary ->

- Domain | IT in Banking | Customer Support | 3 - Experienced

Certification :

Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203

Key Responsibilities

Messaging Subject Matter Expert�s primary responsibility is to provide support to an organization�s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance, installing patches, and supporting L1/L2 teams. This role also includes the bigger Unified Communication and Collaboration (UCC) portfolio including administration of Teams, OneDrive, BOX, SharePoint, Yammer etc.,

- Manage, Proactive monitoring, Administer, Troubleshoot, and provide L1/L2 support for email infrastructure
- Plan and execute upgrades, projects defined by customers
- Address the tickets escalated from L1/L2 team




- Document the architecture and participate along with architects to define the DR, failovers etc
- Manage and lead team of L1/L2

Technical Skills

- Messaging � Complete hands-on experience on installing and managing Microsoft Exchange Server 2010/2013/2016/2019 and AD � Administration of Office 365 is desired � Managing of Exchange Load Balancers (NLB, WNLB, Clustering)

� Managing of email security gateways (EOP, IronPort, ProofPoint, Mimecast)

� Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking

- LDAP � Active Directory and Azure Active Directory user administration (Forest and Domains, Users, Groups, DHCP, DNS, Group Policy)

� Directory Sync from AD to AAD � Authentication protocols

- End-User � Outlook 2013/2016/2019/ProPlus/Mobile clients � Teams, desktop/mobile clients � Offline and Online archive management
- PowerShell � Advanced PowerShell scripting knowledge
- Supervises junior employees, ensures delivery quality and standards adherence, and supports onboarding, training, and stakeholder coordination.
- Provides second-level support, reviews junior employees work, and offers day-to-day guidance to improve quality and first-time resolution.

📌 Associate SME - Collaboration (Gurugram)
🏢 Microland
📍 Gurugram