Company Name: Microland

Job Title: Associate Implementation Specialist - ServiceNow (SDA)

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As an Associate Implementation Specialist for ServiceNow at Microland, you will play a key role in the development, implementation, and customization of ServiceNow solutions to meet our clients' needs.

Your responsibilities will include collaborating with clients to gather requirements, designing workflows, and ensuring successful deployment of ServiceNow applications. You will participate in all phases of the development lifecycle, from requirements analysis through to implementation and support.

You will work closely with cross-functional teams, including IT service management, operations, and business stakeholders, to ensure that the ServiceNow platform is configured correctly and aligned with business objectives. Your expertise will help drive user adoption and satisfaction while providing ongoing support and enhancements to the implementation.

Skills and Tools Required:

- Strong understanding of ServiceNow platform, including ITSM, ITOM, ITBM, and custom application development.
- Proficiency in JavaScript and familiarity with ServiceNow scripting (e.g., Business Rules, Client Scripts, UI Policies).
- Experience with ServiceNow workflows and process automation.
- Knowledge of ServiceNow modules such as Incident Management, Change Management, Problem Management, and Asset Management.
- Ability to gather and analyze business requirements and translate them into technical solutions.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and interpersonal skills to work effectively with clients and team members.
- Familiarity with Agile methodologies and project management principles.
- Experience with ServiceNow development tools including Studio, Flow Designer, and Update Sets.




- Understanding of REST and SOAP APIs and their integration with ServiceNow.

If you are a motivated professional with a passion for ServiceNow and delivering exceptional client experiences, we encourage you to apply for the Associate Implementation Specialist position at Microland.About the Role:

- As an Associate Implementation Specialist for ServiceNow at Microland, you will be responsible for supporting the implementation and configuration of ServiceNow solutions.
- You will work closely with clients to understand their requirements and translate them into technical specifications.
- Your role will involve troubleshooting and resolving issues related to ServiceNow applications.

About the Team

- You will be part of a dynamic and collaborative team of ServiceNow professionals dedicated to delivering high-quality solutions.
- The team values innovation and continuous improvement, encouraging members to share ideas and best practices.
- Cross-functional collaboration with other departments is essential to ensure comprehensive and effective service delivery.

You are Responsible for

- Assisting in the design, development, and deployment of ServiceNow applications and workflows.
- Conducting testing and quality assurance to ensure solutions meet client requirements and industry standards.
- Providing technical support and training to clients, ensuring they can effectively utilize the ServiceNow platform.

To succeed in this role – you should have the following:

- A solid understanding of ServiceNow platform capabilities, features, and functionalities.
- Experience with scripting languages such as JavaScript, as well as familiarity with database management and web services.
- Excellent communication skills and the ability to work effectively in a team-oriented environment.

📌 Associate Implementation Specialist - ServiceNow (SDA) (Bengaluru)
🏢 Microland
📍 Bengaluru