Education Qualification :

Engineer - B.E / B.Tech / MCA

Skills :

Primary ->

- Functional | Client Account Management | Relationship Management | 4 - Advanced

Primary ->

- Functional | Financial Planning and Analysis | Variance Analysis - Budget vs Actual | 4 - Advanced

Secondary ->

- Functional | IT Operations Management | Stable, Secure ICT infrastructure | 4 - Advanced

Secondary ->

- Functional | Pre Sales Support Activities | Responding to RFPs | 5 - Expert

Tertiary ->

- Functional | Financial Planning and Analysis | Opex Budgeting | 4 - Advanced

Tertiary ->

- Behavioral | Microland Skills | Execution Excellence | 4 - Advanced

Tertiary ->

- Functional | Organization Change and Development | Succession Planning | 4 - Advanced

Certification :

Technology | IT Service Management Certifications | ITIL Intermediate Certificate

Details

- Achievement of the Unit / account margin goals for the year
- Achievement of the margin goals through various optimization initiatives for the account

3.

Monthly

Accounts profitability Reports published by finance

4.

Revenue

Goals - Achievement of the Unit / account revenue goals for the year

- Formal documented succession plan for the critical roles in the program
- Talent management and Improvement
- Succession plan - formal documented plan for all critical roles / people
- WMG, HR and LandD Dashboard




- Achievement of SLAs / KPIs for programs - All green status - Zero defect delivery
- Achievement of formal published GandO for the program as agreed and tracked through customer governance
- Any misses to have a formal RCA based fix or a formal SIP initiative associated
- Productivity and Service Excellence - Devise and implement continuous improvement initiatives aimed at achieving key objectives - published and documented for outcome / advantages
- Left shift resulting in positive movement on CPP / RPP and pyramid mix as against the annual baseline
- Ensure tracking of productivity in a systematic manner and take measure to improve productivity
- Formal internal reviews for published plans vs actuals
- QMS / IMS Goals - Ensure account maintains 100% compliance to service security management processes defined, 100% adherence implementation to QMS processes defined by organization in accounts and Zero Major NC in Internal and External Audit
- Share at-least one Best practices within account to SEPG team for taking it across the organization as applicable.
- Value based delivery - Identify and execute initiatives classified as Value for customer, Demonstrate to customer on the Value delivered to customer through these initiatives
- Ensure documentation of the projects and share the same with SEPG team

📌 Associate Director - Service Delivery (Bengaluru)
🏢 Microland
📍 Bengaluru