Assistant Manager - Operations (Travel Operations - Ticketing & GDS)

Location: Gurgaon

Work Mode: Work from Office

Shift: Flexible to work in rotational shifts, including US shifts (if applicable)

About the Role

We are seeking an experienced Assistant Manager - Operations with strong expertise in airline ticketing and GDS operations to lead a high-performing travel operations team. The ideal candidate should have hands-on experience working on Amadeus or Sabre GDS, with mandatory proficiency in Cryptic Commands, along with in-depth knowledge of ticketing, reissues, refunds, fare rules, and international travel operations.

This role requires a detail-oriented professional who can drive operational excellence, manage client escalations, ensure SLA adherence, and lead teams in a fast-paced travel environment.

Key Responsibilities

- Manage end-to-end travel operations for corporate and B2B travel clients.
- Oversee ticketing, reissuance, refunds, exchanges, and fare-related transactions using Amadeus or Sabre GDS.
- Utilize Cryptic Commands for ticketing, PNR management, fare calculations, and operational transactions.
- Handle complex ticketing scenarios, including voluntary and involuntary changes, partial refunds, and fare differences.
- Interpret airline fare rules, ticket validity, routing restrictions, and taxation requirements.
- Monitor operational performance, productivity, quality, and customer satisfaction metrics.
- Ensure compliance with airline regulations, travel industry standards,



and company policies.
- Act as an escalation point for critical ticketing and fare-related issues.
- Collaborate with internal stakeholders and external travel partners to ensure seamless service delivery.
- Lead, mentor, and develop team members to achieve operational and business objectives.
- Identify process improvement opportunities and implement best practices to enhance efficiency and service quality.

Required Qualifications

- Bachelor's Degree in any discipline.
- 5-8 years of experience in Travel Operations, with a solid focus on airline ticketing and GDS operations.
- Minimum 2 years of team handling or supervisory experience.
- Hands-on expertise in Amadeus OR Sabre GDS.
- Mandatory experience working on Cryptic Commands.
- Strong knowledge of:
- Domestic & International Ticketing
- Ticket Reissues & Exchanges
- Refund Processing
- Fare Construction & Pricing
- Fare Rules Interpretation
- PNR Creation & Management
- Airline Taxes & Surcharges
- Routing Regulations
- Strong analytical, problem-solving, and decision-making abilities.
- Excellent stakeholder management and customer service skills.
- Effective verbal and written communication skills.

Preferred Candidate Profile

- Proven experience managing high-volume travel operations.
- Strong understanding of airline reservation systems and ticketing processes.
- Demonstrated leadership skills with experience managing operational teams.

📌 Assistant Operations Manager (Gurugram)
🏢 Atain
📍 Gurugram