We are seeking a proactive and detail-oriented Assistant Manager - Voice of Customer to join our energetic team. In this role, you will be responsible for gathering and analyzing customer feedback, ensuring customer insights are effectively communicated within the organization, and driving initiatives that enhance customer satisfaction and engagement.

- Collect, analyze, and interpret customer feedback through various channels (surveys, focus groups, social media, etc.) to identify trends, pain points, and areas for improvement.
- Collaborate with cross-functional teams, including marketing, product development, and customer service, to develop strategies that enhance the customer experience based on insights derived from feedback.




- Develop and implement customer satisfaction metrics and reporting tools to track progress and measure the impact of initiatives.
- Facilitate regular meetings and presentations to share insights and recommendations with stakeholders to drive a customer-centric culture within the organization.
- Assist in the development of training programs and materials to equip employees with the skills necessary to deliver exceptional customer service.
- Monitor and respond to customer inquiries and feedback across various platforms, ensuring timely and effective resolution.

📌 Assistant Manager - Voice of Customer (Gurugram)
🏢 Eastman Auto u0026 Power
📍 Gurugram