Key Responsibilities

Training Needs Analysis: Identify training and development requirements in consultation with department heads, reporting managers, and HR teams.

Training Program Development: Design and implement training programs for new joiners and existing employees, covering functional, behavioral, communication, and professional development skills.

Employee Induction and Onboarding: Coordinate and conduct induction programs for current employees to familiarize them with organizational policies, processes, systems, and work culture.

Training Coordination: Plan and schedule training sessions, coordinate with internal trainers and external vendors, and ensure the timely execution of training programs.

Learning Content Development: Prepare training materials, presentations, learning modules, Standard Operating Procedures (SOPs), and other training resources.

Sales and Operations Training: Coordinate role-specific training programs for business, sales, customer support, and operations teams to improve process knowledge, service quality, and employee productivity.

Learning Management: Maintain training calendars, attendance records, employee training histories, and learning completion trackers.

Training Effectiveness: Evaluate training outcomes through feedback forms, assessments, knowledge checks, and performance improvement metrics.

MIS and Reporting: Prepare and maintain training MIS, monthly dashboards,



participation reports, training-hour records, and management reports.

LMS Management: Manage or coordinate the Learning Management System (LMS), upload training content, track course completion, and monitor employee learning progress.

Stakeholder Management: Collaborate with HR, business teams, department heads, and external training partners to align learning initiatives with organizational requirements.

Compliance Training: Ensure timely completion and documentation of mandatory training programs relating to organizational policies, information security, data privacy, and other applicable compliance requirements.

Continuous Improvement: Identify opportunities to improve training delivery methods, employee engagement, learning effectiveness, and overall training processes.

Required Qualifications and Experience

Graduate in any discipline; an MBA or postgraduate qualification in Human Resources, Learning & Development, or Organizational Development will be preferred.

Relevant experience in Learning & Development, corporate training, training coordination, or employee development.

Experience in designing and delivering training programs, managing training calendars, and preparing MIS reports.

Experience in the banking, financial services, customer support, sales, or operations domain will be an added advantage.

Key Responsibilities:

📌 Assistant Manager (Mumbai)
🏢 Sboss
📍 Mumbai