Assistant Manager - Operations, Voice/Email (Pune)

Assistant Manager - Operations, Voice/Email (Pune)

22 Oct
|
Bajaj Broking
|
Pune

22 Oct

Bajaj Broking

Pune

- Maintain excellent customer satisfaction and review support tickets for appropriate resolution.

- Provide customer support through phone and Email.

- Work with other departments to resolve customer issues in a timely manner.

- Serve as a point of contact for customer support and complaints.

- Proactively identify, investigate, and resolve recurring customer support issues.

- Maintain appropriate documentation and records of customer interactions.

- Maintain appropriate files regarding each customer interaction.

- Proactively gather and utilize customer feedback and suggestions.

- Review customer satisfaction reports to ensure customers are satisfied with the support they receive.

- Contribute to the development of future customer support processes.

- Communicate effectively with peers and managers.

- Communicate to customers during outbound phone calls.

- Verifies customer requests are accurate and consistent.

📌 Assistant Manager - Operations, Voice/Email (Pune)
🏢 Bajaj Broking
📍 Pune

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