.

- Execute and implement service systems, processes, and standards across dealerships.
- Review, monitor, and improve dealer KPIs and provide necessary support.
- Drive achievement of regional and dealership business plan targets.

- Ensure achievement of DCSI and NPS targets and drive improvement initiatives.
- Review DCSI performance and ensure timely implementation of corrective action plans.
- Monitor critical dealerships based on customer satisfaction and key business KPIs.

- Ensure timely BG renewal and submission of BG funds.
- Follow up on pending spare parts orders and drive achievement of retail targets.
- Monitor and improve dealer profitability and OAR.

- Monitor the implementation of Service and Technical Campaigns at dealerships.
- Monitor vehicle hold-ups, including open ROs for mechanical and body shop repairs, and follow up on parts back orders.
- Address customer grievances and ensure timely and effective resolution.

- Plan and organize marketing activities, service campaigns, and seasonal camps.
- Provide timely reports and updates to KMI HO on regional developments and key service-related matters.
- Provide technical feedback and ensure timely reporting and campaign implementation.

- Ensure adherence to KMI Warranty Policies and guidelines at dealerships.
- Support new workshop development, including site identification,



layout finalization, and project follow-up.
- Monitor the development and readiness of workshop infrastructure.

- Ensure timely availability of tools and equipment, including workshop enablers such as tablets, KDS, spare parts racks, and other required equipment.
- Drive manpower recruitment, capability building, and training at dealerships.
- Conduct and follow up on warranty audits and parts scrapping activities.

- Conduct WEP (Workshop Enhancement Program) audits and ensure closure of identified gaps.
- Conduct monthly visits to dealer workshops to maintain high service quality standards in line with KMI guidelines.

Required Skills

- Strong knowledge of Passenger Vehicle Aftersales and Dealer Service Operations.
- Valuable understanding of dealership Service KPIs and profitability.
- Strong customer-centric approach with excellent grievance-handling skills.
- Good knowledge of workshop processes, warranty, spare parts, and technical campaigns.
- Strong analytical and problem-solving skills with a data-driven approach.
- Ability to identify service gaps and drive effective corrective action plans.
- Strong stakeholder management skills with the ability to influence dealer teams.

Educational Qualification: B.Tech./B.E.

- 5 to 10 years

📌 Area Service Field Manager (ASFM) (Gurugram)
🏢 Kia India
📍 Gurugram