Job Role:

Responsible for Bkt Collection and W-off recovery in Cross sell portfolio.

Managing a Team of Collection Managers.

Ensuring adequate manpower for portfolio coverage meeting CAPE norms.

Ensuring Mobile App usage is 100% and quality feedback/trails are updated.

Specific focus on Non starters and visiting delinquent cases.

Co-ordination with the sales credit underwriting team for portfolio quality management.

Initiating legal actions for critical cases.

Identifying probable risks by conducting audits of existing revenue streams and implementing corrective measures to mitigate the same.

No delay in deposition of money.

Key Responsibilities:

Understanding the customer’s requirements and ensuring quick service delivery.

Constantly building relationship with existing clients to generate repeat business.

Achieving targets set by ensuring 100% compliance.

Staffing and grooming, team building, motivation, satisfaction and minimal attrition.

Ensuring market penetration is accomplished every month.

📌 Area Collections Manager - Cross Sell (Bengaluru)
🏢 HDB Financial Services
📍 Bengaluru