We are looking for an experienced Application Architect specializing in ServiceNow to lead the design, development, and implementation of cutting-edge solutions. With deep expertise and a strategic mindset, you will drive digital transformation, optimize workflows, and deliver high-impact results for our organization.
? Location: Hyderabad, India
⏰ Work Mode: Work from Office
? Role: Application Architect - ServiceNow
What You'll Do:
- Strong ServiceNow technical and architectural expertise across ITSM and ITOM.
- Deep experience implementing and governing the Common Service Data Model (CSDM) in ServiceNow.
- Proven track record leading transformation programs from customized ITIL processes to OOB ServiceNow processes and capabilities.
- Strong understanding of ITIL processes and ServiceNow OOB process design principles.
- Hands-on experience with Now Assist implementation and adoption.
- Excellent stakeholder management and communication skills, with the ability to influence business and technical teams.
- Experience defining platform governance, standards, and architectural guardrails.
- Experience with CMDB modernization, Service Mapping, and Discovery.
- Experience with AI-driven ServiceNow solutions
Good to Have
- Knowledge of IT Asset Management (HAM/SAM) and related ServiceNow capabilities.
- Exposure to large-scale global ServiceNow transformations in complex enterprise environments.
- Experience with ServiceNow Platform upgrades, technical debt reduction, and platform rationalization initiatives.
- Certification(s) such as Certified Technical Architect (CTA), Certified Master Architect (CMA), or relevant ServiceNow implementation certifications.
- Experience integrating ServiceNow with enterprise platforms such as Azure, Databricks, SAP, or other ERP and monitoring solutions.
- Familiarity with Agile delivery methodologies and product operating models.
If you're ready to architect the future with us, apply now! ?