Key Responsibilities

1. Operations &
- Execution Management

- End-to-End Shipment Lifecycle: Oversee LCL (Less than Container Load) and FCL (Full Container Load) ocean export operations from booking to final delivery.

- Documentation &
- Compliance:

Ensure accurate preparation and timely issuance of Bills of Lading (B/L), Manifests, Certificates of Origin, Custom House Agent (CHA) coordination, and export compliance documents.

- Carrier &

- Vendor Management:

Negotiate freight rates, service contracts, and space allocations with major shipping lines, NVOCCs, and transporters.

- Troubleshooting: Resolve operational bottlenecks, port congestion delays, customs holds, equipment shortages, or vessel roll-overs proactively.

1. Team Leadership &
- People Management

- Team Supervision: Mentor, train, and manage a team of operations executives and customer service representatives (CSRs).

- Performance Monitoring: Set Key Performance Indicators (KPIs) regarding shipment processing time, billing accuracy, and customer satisfaction.

- Workload Balancing: Distribute daily operational workloads evenly and ensure backup coverage during absences.

1. Customer Service &
- Account Management

- Client Communication: Act as an escalation point for key accounts, resolving complex client queries, shipment disputes, or service failures promptly.

- Proactive Updates: Ensure the customer service team provides regular tracking updates and milestone notifications to clients.

- Cross-Selling:



Identify opportunities to upsell value-added services (e.g., warehousing, insurance, expedited clearance, multi-modal transport) in coordination with the sales team.

1. Financial &
- Commercial Control

- P&L; Responsibility: Monitor shipment-level profitability, ensuring positive net margins by managing buy-rates vs. sell-rates.

- Billing &
- Revenue Leakage Prevention:

Oversee timely invoicing, vendor cost verification, and resolution of debit/credit notes.

- Credit Control: Coordinate with the finance team to minimize outstanding payments and manage aging reports for assigned accounts.

Key Skills &

- Competencies

- Domain Expertise: In-depth knowledge of global maritime trade routes, Incoterms (especially FOB, CIF, EXW), port operations, and standard ocean shipping terminology.

- Regulatory Knowledge: Familiarity with export customs regulations, DG (Dangerous Goods) handling procedures, and compliance standards (e.g., SOLAS VGM requirements).

- Software Proficiency: Hands-on experience with industry ERP and forwarding systems (e.g., CargoWise, SAP, Descartes, or specific agency software).

- Negotiation &
- Communication:

Solid negotiation skills for carrier procurement and excellent written/verbal communication for client management.

- Problem-Solving &

- Crisis Management:

Ability to handle high-pressure situations calmly, providing alternative routing or solutions during supply chain disruptions.

📌 AM/DM - Ocean Export (Mumbai)
🏢 Strategic Executive Search
📍 Mumbai