Team Leadership : -Recruit, train, and manage a team of agency executives. -Provide guidance, coaching, and motivation to the team to achieve Collections goals. -Monitor and evaluate the performance of Field Executive and implement improvement plans when necessary. 2 .
Collections Strategy : -Develop and implement effective Collections strategies to drive business growth. -Set Clear Collection targets and KPIs for the team and ensure they are met or exceeded. 3 .
Relationship Management : -Build and maintain solid relationships with clients and key stakeholders. -Collaborate with other departments within the organization to ensure seamless customer service and support. 4 .
Compliance : -Ensure that the agency operates in compliance with all relevant laws and regulations. -Stay up-to-date with industry trends and changes in policies. 5 .
Reporting : -Prepare regular Collections reports and provide updates to senior management. -Analyze Collections data to identify trends and opportunities for improvement.
- Coordinating with agencies for collections.
- Visiting high value customers for collections.
- Maintaining the Collections MIS of agencies and own allocation.