Associate, Account Operations – - 2-5 Years of experience

Core Responsibilities

- Demand &
- Talent Fulfilment: Track open positions and forecasts, coordinate candidate screening and client interviews, and partner with staffing teams on alternate skills, levels and weekly fill-status reporting.
- Onboarding Execution: Run onboarding end to end, from system access and asset setup to welcome communication and induction, so new joiners are productive within their first week.
- Day-to-Day Operations: Manage client assets and access through joins and exits, resolve timesheet, approval and billing issues, and keep timesheet compliance high.
- Offboarding &
- Redeployment: Close roll-offs on time, including communication, asset return and access removal, and support internal redeployment of people rolling off.
- Compliance &
- Risk Management: Track mandatory training, background checks and security or compliance requirements, and follow up and escalate until closed.
- Data Governance &
- Reporting: Keep staffing and operations data accurate across systems, and build KPIs, dashboards and reports on utilisation, non-billable hours, margin, open positions and compliance.
- Stakeholder Engagement &
- Feedback: Run regular feedback loops with clients, managers and employees,



including exit and pulse surveys, and work with staffing, finance and delivery leads on queries, forecasts and data requests.
- Process Improvement: Document processes, share best practices and identify opportunities to simplify or automate operations work.

- Required Skills &
- Experience

- Experience: 2–5 years in account operations, delivery operations, resource or workforce management.
- Data &
- Analytics: Strong Excel (pivots, lookups, data clean-up), building trackers and dashboards, with high attention to detail.
- Operations &
- Financial Acumen: Working knowledge of utilisation, billability, non-billable hours and margin.
- Stakeholder Management: Confident working with clients, delivery leads and senior leadership; clear written and verbal communication.
- Execution &
- Ownership: Well organised, follows through to closure and meets tight SLAs across many parallel requests.
- Problem Solving: Practical approach to unblocking access, timesheet and process issues quickly.
- Tools &
- Adaptability: Quick to learn new tools;

experience with workflow, BI or AI tools is a plus. Adaptable to overlap with global time zones

📌 Account Operations Associate (Gurugram)
🏢 Innova ESI
📍 Gurugram