About The Role A customer-focused Account Executive / Customer Success professional to manage existing customer accounts, drive product adoption, maintain strong customer relationships, and support customer retention.
Key Responsibilities
- Manage customer relationships and ensure consistent engagement across assigned accounts.
- Support customer onboarding, product adoption, and platform enablement.
- Monitor customer health, usage, and engagement to identify risks and improvement opportunities.
- Coordinate customer follow-ups, renewal activities, and retention initiatives.
- Track customer goals, maintain CRM records, and prepare periodic account reports.
- Address customer concerns and coordinate with internal teams for timely resolution.
- Identify opportunities to improve customer experience and platform adoption.
Required Skills
- 4-5+ years of experience in Customer Success, Account Management, or Client Servicing, preferably in a SaaS or
technology environment.
- Strong communication, relationship management, and problem-solving skills.
- Experience managing multiple customer accounts simultaneously.
- Familiarity with CRM tools such as Salesforce or HubSpot.
- Strong organizational skills and a proactive, customer-first approach.
- Willingness to work in shifts aligned with international customers, particularly the US and UK