1. Key Responsibilities & Performance Area

A. Guest Welcome & Relationship Management

- Warm Reception: Greet every guest warmly with traditional Indian hospitality (e.g., Namaste/Vanakkam), setting an inviting tone from the moment they step into the restaurant.
- Table & Queue Management: Manage peak-hour wait times, guest queues, and reservations efficiently to minimize table turn times while maintaining guest comfort.
- Regular & VIP Engagement: Recognize and personally engage frequent diners, understanding their dining preferences (e.g., dietary preferences, preferred seating, spice levels) to build long-term brand loyalty.

B. Service Quality & Cultural Experience

- Menu Guidance & Storytelling: Guide guests through authentic South Indian delicacies, filter coffee rituals, and seasonal specials, catering effectively to dietary needs (e.g., Jain options, pure veg requirements).
- Cross-Functional Coordination: Collaborate closely with floor staff, captains, and kitchen operations to ensure seamless order execution and special request handling.
- Ambiance & Hygiene Surveillance: Regularly inspect dining areas, hand-wash stations, and waiting lounges to ensure immaculate cleanliness and alignment with corporate hygiene standards.

C. Feedback Handling & Issue Resolution

- Real-time Resolution: Proactively monitor guest satisfaction during meals and handle complaints or service delays calmly, empathetically, and swiftly on the spot.
- Feedback Collection: Actively gather guest feedback via digital or physical channels, analyzing recurring trends to recommend operational improvements.
- Post-Dining Engagement: Follow up with guests on special event bookings, group dining orders, or loyalty program inquiries.

2. Key Performance Indicators (KPIs)

- Guest Satisfaction Score (CSAT / NPS):



Achieving high positive rating metrics across dining review platforms and direct feedback forms.
- Queue & Wait-Time Efficiency: Effective queue management during peak breakfast, lunch, and dinner shifts.
- Customer Retention Rate: Increase in repeat guest visits and enrollment in loyalty programs.
- Issue Escalation Rate: Minimizing unresolved guest grievances on the floor.

3. Ideal Candidate Profile: Education & Background

- Diploma/Degree in Hotel Management, Hospitality, Public Relations, or Business Administration.
- Prior experience (1–3 years) in guest relations or front-of-house hospitality, preferably in high-volume, casual dining, or fine dining food & beverage environments.

Competencies & Skills

- Communication & Language: Fluency in English and Tamil (or the primary regional language). Knowledge of Hindi or other South Indian languages (Telugu, Kannada, Malayalam) is a strong advantage.
- Empathy & Active Listening: Ability to handle demanding situations gracefully while upholding organizational values.
- Culturally Attuned: High appreciation and understanding of South Indian culinary traditions and hospitality values.
- Qualified Grooming: Maintains impeccable personal hygiene, grooming, and poise aligned with premium hospitality standards.

4. What We Offer (Employee Value Proposition)

- Structured Growth: Clear internal progression pathways into Assistant Restaurant Manager / Guest Experience Lead roles.
- Continuous Learning: Comprehensive training programs covering hospitality excellence, cultural dining heritage, and service recovery tactics.
- Work Culture: A supportive, values-driven work environment rooted in mutual respect, teamwork, and employee well-being.

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

- Food provided
- Provident Fund

Work Location: In person

📌 Guest Relation Executive (Chennai)
🏢 Perambur Srinivasa Sweets India
📍 Chennai