Experience: 6 months to 1 year
Qualification: Under Graduate or Graduate in any discipline
Job Type: Full-Time
Role Overview
We are looking for a Client Success Executive to help clients get started with our facility management platform and ensure its smooth day-to-day usage. The role involves handling data, assisting with system setup, coordinating with clients, training users, and providing ongoing support.
Key Responsibilities
- Collect, check, and organise client data using MS Excel.
- Assist in setting up the platform as per client requirements.
- Coordinate with clients to collect information and complete assigned activities.
- Visit client sites to train users and support day-to-day operations.
- Help clients resolve basic issues and coordinate with the internal team when required.
- Conduct regular follow-ups and site visits to ensure proper usage.
- Maintain records, reports,
and client activity updates.
Required Skills
- Basic knowledge of MS Excel and data management.
- Good communication and interpersonal skills.
- Willingness to learn and interact with clients.
- Positive organisational and problem-solving abilities.
- Willingness to travel to client locations as required.
Preferred Background
- Under Graduate or Graduate in any discipline.
- 6 months to 1 year of experience in operations, client coordination, customer support, or facility management.
Ideal Candidate: A proactive individual who enjoys working with people, handling operational tasks, and helping clients use a solution effectively.