Job Title: Customer Care Executive

Job Summary:
We are looking for a Customer Care Executive with strong communication skills to manage customer interactions and maintain accurate CRM records. The role involves handling customer queries, providing tracking updates, and responding to emails in a timely and professional manner.

Key Responsibilities:

· Handle customer queries via phone, email, and other communication channels

· Update and maintain customer information in the CRM system

· Provide order/tracking updates to customers

· Respond to customer emails promptly and professionally

· Coordinate with internal teams to resolve customer issues

· Ensure high levels of customer satisfaction and service quality

Required Skills & Qualifications:





· Excellent verbal and written communication skills

· Basic knowledge of CRM systems and MS Office

· Strong interpersonal and problem-solving skills

· Ability to multitask and manage time effectively

· Customer-oriented attitude with attention to detail

Experience:

· 2–4 years of experience in customer service or a similar role.

Location: Sector 37, Gurgaon
Working Hours: Monday – Saturday (10 am – 7 pm)

Job Type: Full time

Pay: ₹30,000.00 - ₹45,000.00 per month

Work Location: In person

📌 Customer Care Executive (Gurugram)
🏢 Bagmaker
📍 Gurugram