Nagpur, Maharashtra

Job Summary

Provide 24x7 L2 support for MS SQL, DB2, Oracle Exadata/Exacc, PostgreSQL, and MongoDB

Focus on monitoring, incident triage, and SOP-based resolution of alerts and tickets

Work in rotational shifts supporting production database environments

Key Responsibilities

Monitor database alerts and ServiceNow incidents generated via monitoring tools

Perform initial triage and resolution using SOPs/runbooks

Handle routine service requests (access, job monitoring, basic configurations)

Track backup status, availability, and job failures and take corrective actions

Assist in change execution based on inputs from L3 teams

Follow end-to-end change management process (documentation, approvals, validation)

Escalate complex issues to L3 DBAs with proper analysis and logs

Ensure SLA adherence for incidents and service requests





Maintain accurate ticket updates, documentation, and shift handovers

Skill Requirements Basic knowledge of either of : MS SQL, DB2, Oracle and/or PostgreSQL, MongoDB

Understanding of database monitoring, backup/recovery concepts

Experience with ServiceNow / ITSM tools

Knowledge of ITIL (Incident, Change, Problem management)

Other Requirements

Experience

2-5 years in database / production support (L2 preferred)

Experience in 24x7 support workplace #body.unify div.unify-button-container.unify-apply-now : focus, #body.unify div.unify-button-container.unify-apply-#body.unify div.unify-button-container.unify-apply-now: focus, #body.unify div.unify-button-container.unify-apply

📌 Engineer (Support & Operations) (Nagpur)
🏢 HCLTech
📍 Nagpur