Switching Engineer - TAC

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are : Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some of the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the “Intelligent Edge” - and creating current customer experiences across intelligent spaces and digital workspaces. Join us redefine what’s next for you.

Job Family Definition:

Job Family Definition for Executive Levels only: Directs and manages a diverse team of engineering professionals performing research, development, design and/or implementation of products, services, solutions for the company’s portfolio. Responsible for creating and communicating technical strategy within the organization and/or across the function.

Management Level Definition : What you’ll do :

- The L1 TAC Aruba Switching Engineer serves as the first line of technical support for customers using HPE Aruba enterprise switching solutions. This role focuses on initial troubleshooting, issue isolation, basic configuration validation, and case triage for Aruba AOS-CX and AOS-S platforms. The engineer ensures accurate problem identification, SLA adherence, and smooth escalation to L2/L3 teams.

What you need to bring : Customer Case Management

- Create, prioritize, and manage TAC cases in HPE case management systems.
- Maintain timely customer communication with professional case updates.
- Ensure proper documentation of symptoms, topology, logs, and troubleshooting steps. - Technical Troubleshooting - Switching Focus

Supported Products

- Aruba CX Series (6200, 6300, 6400, 8100, 8320, 8360, 8400)




- Aruba AOS-S Switches (2530, 2540, 2930F/M)
- Aruba Central - Switching (basic operations)
- VSF (basic), VSX (awareness level)

Core Troubleshooting Areas

- Layer 2
- VLANs, Trunking (802.1Q)
- STP / RSTP / MSTP (basic)
- MAC address table behavior
- Port-security
- Layer 3 (Foundational)
- Static routing
- Basic OSPF understanding (awareness)
- Default gateways, ARP behavior
- Power & Hardware
- PoE issues
- Interface errors (CRC, drops)
- Transceivers, cabling diagnostics
- System Operations
- Boot issues
- Image upgrade / downgrade support
- Configuration backup & restore
- Log collection and basic analysis

Diagnostic & Escalation Responsibilities

- Collect and validate:

- show tech, show logging, interface outputs, VSF/stack logs

- Follow standard runbooks and troubleshooting workflows.

- Perform impact analysis and identify when immediate escalation is required.

- Escalate clean, structured cases to **L2/L3 TAC with:

- Reproducible steps

- Logs

- Network topology

- Customer impact summary**

Knowledge & Process Adherence

- Use and contribute to HPE Knowledge Base (KBA).

- Follow HPE support processes, compliance policies, and quality standards.

- Participate in:

- Weekly enablement sessions

- Product update briefings

- Technical readiness programs

Required Technical Skills (L1 Level)

Networking Fundamentals

- TCP/IP, OSI Model
- Subnetting & IP addressing
- VLANs,



Access vs Trunk ports
- STP fundamentals
- Basic routing concepts

Switching Fundamentals

- Aruba AOS-CX & AOS-S CLI (basic commands)
- Interface configuration
- VLAN creation & assignment
- PoE configuration basics
- Config save, restore, and image management

Operating Systems & Tools

- Basic Linux & Windows troubleshooting
- CLI access via SSH/Telnet/Console
- Log interpretation
- Case management tools (HPE ServiceNow, internal TAC tools)

Soft Skills & Professional Competencies

- Strong customer communication & empathy
- Ability to work in high-severity outage situations
- Analytical and structured troubleshooting mindset
- Attention to detail and documentation discipline
- Ability to work in rotational shifts
- Team-oriented with strong collaboration skills

Education & Experience

- Bachelor’s degree in Computer Science, IT, Networking, or related field

- 2 - 4+ years of experience in:

- Network operations

- NOC

- TAC support

- Field networking Preferred Certifications (Nice to Have)

- ACSA / ACSP

- CCNA / Network+

- ITIL Foundation Key Performance Indicators (KPIs)

- First Contact Resolution (FCR)

- Case Quality Score

- SLA Adherence

- Escalation Accuracy

- Customer Satisfaction (CSAT)

- Documentation Quality

Additional Skills : Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

What We Can Offer You : Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

**Personal & Profession

📌 Switching Engineer - Tac (Chennai)
🏢 Hewlett Packard Enterprise
📍 Chennai