LTTS India

- Delhi

- Job Duties:

- Responsible for the day-to-day operation and support of IMS services.

- Own the incident bridge and drive the bridge until incident restoration.

- Handling Tickets and restoring the tickets within the SLA and Follow-up Tickets with cross-domain Teams until closure.

- Monitor and troubleshoot IMS incidents to identify the root cause and ensure swift and effective resolution.

- Leverage Kubernetes for networking and container orchestration, ensuring smooth integration and automation with network infrastructure.

- Demonstrate an understanding of cloud basics, including cloud networking and the ability to automate network-related tasks in a cloud environment.

- Perform regular technical analysis to ensure the optimization, readiness, and quality of IMS domain.

- Collaborate with internal teams, and vendors to resolve escalated technical issues and implement corrective actions.

- Conduct testing and verification of any new configurations to ensure they meet service requirements.

- Generate reports, analyse service and operational KPIs, and contribute to the improvement of processes and procedures.

- Exhibit strong logging and troubleshooting skills, promptly identifying, and resolving network issues using automation tools and scripting techniques.





- Implementation of changes.

- Handle communications with different domain or engineering and operation team.

- Take ownership of network-related problems, ensuring timely resolution and providing detailed incident reports.

- Be part of a 24/7 shift rotation pool.

- Working from office.

Roles/Responsibilities and Expertise:

- Good monitoring and Ticket handling experience.
- IMS Nodes experience will be pre Preferred.

RAKUTEN SHUGI PRINCIPLES:

- Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
- Always improve, always advance. Only be satisfied with complete success - Kaizen.
- Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
- Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.
- Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
- Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set transparent goals, and engage your team.

Job Requirement

- L1 IMS

📌 Ims Engineer (Delhi)
🏢 Let Technology Services
📍 Delhi