- Location - Nagpur
- Experience - 3 to 8 years
- Must-Have
- Hands-on experience with Amazon Connect (contact flows, routing, queues)
- Robust knowledge of AWS Lambda and API Gateway
- Proficiency in Node.js or Python for serverless development
- Experience with REST APIs and system integrations (CRM/backend)
- Understanding of telephony concepts (IVR, call routing) and AWS services (Lex, CloudWatch)
- Responsibilities
- Design and implement Amazon Connect contact flows and routing solutions
- Build and optimize IVR workflows and automation use cases
- Support deployment, testing, and continuous improvements