Key Responsibilities Technical Support

- Provide Level 1/Level 2 support for desktops, laptops, printers, and network devices.
- Install, configure, and maintain hardware, software, and peripherals.
- Handle system upgrades, patch management, and regular maintenance .
- Troubleshoot LAN, WAN, Wi-Fi, VPN, DNS, DHCP related issues.
- Manage user accounts, permissions, and access through Active Directory .

Infrastructure & Monitoring

- Assist in maintaining network devices (routers, switches, firewalls).
- Monitor system performance and ensure uptime.
- Support installation and maintenance of servers, cloud solutions, backups, storage devices , etc. (as applicable).
- Ensure IT assets are tracked, updated, and maintained.

User Support

- Provide timely resolution and escalate issues to senior engineers when needed.
- Train employees on basic IT usage, security practices, and software tools.

IT Administrative Tasks

- Maintain logs, documentation, and SOPs.
- Support procurement of IT hardware/software.
- Ensure compliance with IT security policies and audit requirements.

Requirements : Required Skills & Qualifications

- 1+ years of experience as IT Support Engineer / Desktop Support / Technical Support .

- Strong knowledge of:

- Windows OS (7/10/11), macOS basics

- Networking (TCP/IP, DNS, DHCP, VPN)

- Active Directory & basic server concepts





- Experience with ticketing tools (Jira, Freshservice, Zoho Desk, etc.).

- Good troubleshooting and diagnostic skills.

- Excellent communication and customer-service orientation.

- Ability to handle multiple tasks and work independently.

Preferred / Good-to-Have Skills :

- Knowledge of cloud platforms (Azure, AWS, Google Workspace)

- Basic understanding of cybersecurity and endpoint protection tools

- Experience with remote support tools (AnyDesk, TeamViewer, RDP)

- Certifications like:

- CompTIA A+ / N+

- Microsoft Certified: Modern Desktop Administrator

- CCNA (basic networking)

Benefits : What is in for you? At WeblineIndia, in addition to competitive salary, we also provide an extensive benefits package which includes.

- 5-days working.
- On-site international work opportunities.
- Creative freedom to work.
- Work-life balance.
- Festive Holidays.
- Paid Leaves.
- Monetary incentives.
- Referral perks.
- Various Awards & Recognition programs.
- Sponsored learning & certification programs.
- Fun events.
- And so much more.

Pay: Up to ₹35,000.00 per month

Experience :

- IT Support : 1 year (preferred)
- working with IT company: 1 year (preferred)

Location :

- Ahmedabad, Gujarat (preferred)

Work Location: On the road

📌 IT Support Executive (Ahmedabad)
🏢 Webline India
📍 Ahmedabad