- Technical Skill Set - ITIL, CMDB, Workflow Design
- Experience - 4 to 6 Years
- Location - Mumbai
Must-Have
- Responsible for managing the ServiceNow platform including configuration, upgrades, user access, and performance tuning. Robust knowledge of Windows/Linux servers, networking basics, load balancers, SSL certificates, and integrations with enterprise tools. Experience in ITSM modules, platform security, workflow/UI policies, ACLs, and troubleshooting infra-related issues. Good to have: ServiceNow Certified System Administrator (CSA), ITIL v4 Foundation.
Responsibility
- 1 Excellent Communication and Articulation Skills
- 2 System Design Expertise
- 3 Understanding of Telecom business processes
- 4 Result Orientation to close the design
- 5 Eyes for details - follow up tracking