Position: Senior Administrative Assistant (Electrical Operations)

Experience: Minimum 2 years in Admin / Operations role

Location: Ahmedabad

Job Type : Full-Time

Working Hours: UK hours -1:00 PM to 10:00 PM IST

- Answer and manage calls from UK-based clients, vendors, engineers, and management teams.
- Act as the primary point of contact for existing and new clients.
- Organize and schedule appointments, site visits, engineers, and vendors.
- Coordinate closely with field engineers regarding job allocations, updates, and completion status.
- Liaise with senior administrative staff and managers to handle queries and urgent requests.
- Create, update, assign, and close service tickets on the CRM system.
- Update job statuses, comments, prices, and engineer allocations accurately.
- Follow up on open tickets and ensure timely resolution.
- Prepare and issue quotations & electrical reports.
- Upload site photos, reports, and related documents to digital systems (CRM / shared drives).
- Send certificates and job documentation to clients once approved by the internal team.
- Prepare and send invoices to clients upon job completion.
- Prepare monthly invoice summaries for specific clients and circulate them as required.
- Assist with basic finance administration by uploading electrical bills,



remittance slips, and invoice records into Xero and Excel trackers.
- Develop and maintain an organised digital filing system.
- Assist in preparing regularly scheduled reports.
- Maintain contact lists, templates, and standard operating documents.
- Support implementation and adherence to office policies and procedures.
- Proven experience as an Administrative Assistant, Office Admin, Virtual Assistant, or similar role.
- Experience in service-based, electrical, facilities, or technical support environments is preferred.
- Strong proficiency in MS Excel and MS Word), basic PowerPoint knowledge preferred.
- Experience working with CRM or ticketing systems.
- Strong time management skills with the ability to prioritise and multitask.
- High attention to detail with good problem-solving ability.
- Strong organisational skills and a proactive attitude.
- Bachelor’s degree required.
- Additional qualification in Administration or Secretarial studies is a plus.
- Electrical or facilities management background is preferred but not mandatory (training will be provided).

Job Types : Full time, Permanent

Pay: Up to ₹50,000.00 per month

Work Location: In person

📌 Admin Assistant (Ahmedabad)
🏢 Cognito Excellence
📍 Ahmedabad