- Monitor daily case progress to ensure timely updates and address any issues.
- Ensure compliance with service level objectives across all active cases handled by the team.
- Serve as a point of escalation for complex or sensitive cases, providing guidance and support to team members to reach resolution.
- Facilitate cross-functional collaboration to resolve cases that require input or action from other teams.
Performance & Compliance Governance:
- Ensure adherence to key performance indicators, and compliance standards.
- Provide leadership and coaching to the team to drive performance.
- Analyze performance data to identify strengths and areas for development.
- Establish and maintain transparent and consistent communication protocols across the team and with relevant stakeholders.
Location
- Chennai
Job Function
- BUSINESS PROCESS SERVICES
Role
- Executive
Job Id
- 401199
Desired Skills
- Customer Service
Qualifications : BACHELOR OF COMMERCE
📌 Sme (Chennai)
🏢 Tata Consultancy Services
📍 Chennai
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