Role Overview

The Service Coordinator will be responsible for managing customer service requests, coordinating with technicians, tracking complaint resolution, and ensuring high post-purchase satisfaction. This is a critical customer-facing and internally operational role.

Key Responsibilities

- Coordinate with field technicians for timely scheduling of doorstep service visits
- Track and update complaint status; ensure closure within defined TAT (turnaround time)
- Maintain accurate service records and generate daily/weekly MIS reports
- Handle warranty claim processing and coordinate with the warehouse for spare parts dispatch
- Follow up with customers post-service to confirm resolution and collect feedback
- Liaise with the e-commerce and sales team on return, replacement, and refund cases
- Maintain technician attendance and service visit logs




- Escalate unresolved issues to management with a detailed status note

Required Skills & Qualifications

- Graduate in any discipline; B.Com / BBA preferred
- 1-3 years of experience in service coordination, customer support, or after-sales operations
- Excellent verbal and written communication skills in Hindi and English
- Proficiency in MS Excel, Google Sheets, and basic CRM or ticketing tools
- Solid organizational skills with ability to manage multiple open tickets simultaneously

Job Types : Full-time, Permanent

Pay: ₹15,000.00 - ₹22,000.00 per month

Advantages :

- Paid sick time
- Paid time off

Work Location: In person

📌 Service Coordinator (Daulatpur)
🏢 Super LPG Appliances
📍 Daulatpur