Head of D2C Growth & Customer Experience - Seaberry Foods

About Seaberry Foods:

- Seaberry Foods is a fast-growing seafood company with a strong international footprint across India, the UK, Europe, the Middle East, and Ireland. With an annual revenue base of over $33.5 million and operations that serve both B2B and B2C customers, we are now accelerating our Direct-to-Consumer (D2C) initiatives to make high-quality seafood accessible to households worldwide.

Role Overview We are seeking a visionary and entrepreneurial leader to join us as Head of D2C Growth & Customer Experience . This senior leadership position is designed for an ambitious skilled with the ability to combine strategic thinking, executional excellence, and customer-first innovation. The role demands strong leadership skills, self-motivation, and the agility to pivot marketing strategies quickly to ensure sustained customer acquisition and retention .

This is not just about managing an online store. It is about building Seaberry’s consumer brand, scaling new revenue channels, and delivering best-in-class customer experiences across digital platforms.

- Key Responsibilities Strategic Leadership Develop and execute the overall D2C strategy aligned with Seaberry Foods’ long-term business vision.
- Build a robust D2C roadmap to capture new customer segments and markets, ensuring measurable growth in revenue and profitability.
- Lead cross-functional collaboration between marketing, operations, technology, and customer support teams to ensure seamless execution.
- Customer Acquisition & Retention Design and implement multi-channel digital campaigns to attract, convert, and retain customers.
- Develop loyalty and rewards programs to enhance customer lifetime value.
- Use data-driven insights, market research, and customer feedback to adapt offerings and ensure customer satisfaction.




- Marketing Agility Quickly adjust marketing and communication strategies based on real-time data and consumer behavior.
- Drive innovation through influencer partnerships, community engagement, and performance marketing.
- Run A/B testing, analytics reviews, and ROI optimization to maximize marketing effectiveness.
- Operational Excellence Ensure smooth integration of supply chain, logistics, and fulfillment to deliver consistent customer experiences.
- Oversee adoption of technology tools such as CRM, e-commerce platforms, and analytics dashboards.
- Establish SOPs and performance standards across customer touchpoints.
- Leadership & Team Building Build, lead, and inspire a high-performing D2C team.
- Create a culture of innovation, accountability, and continuous improvement.
- Mentor young professionals and nurture the next generation of D2C talent.
- Proven Track Record : Demonstrated success in scaling customer acquisition and retention programs.
- Skills : Strong leadership, analytical mindset, problem-solving ability, and communication skills.
- Marketing Expertise : Hands-on experience with SEO, SEM, social media, performance marketing, and analytics.
- Mindset : Entrepreneurial, self-driven, agile, and customer-obsessed.

Why Join Us? At Seaberry Foods, you will not just be managing a business vertical—you will be building a consumer brand from the ground up . This role offers the unique opportunity to shape the D2C journey of a fast-scaling global seafood company. You will enjoy a high level of autonomy, the chance to experiment with new ideas, and the ability to make a tangible impact on both business growth and customer satisfaction

Job Types : Full-time, Permanent

Pay: ₹55,000.00 - ₹60,000.00 per month

Benefits :

- Cell phone reimbursement
- Internet reimbursement

Education :

- Bachelor's (preferred)

Experience :

- Field sales: 5 years (required)

Language :

- English (preferred)

Location :

- Kochi, Ernakulam, Kerala (required)

Willingness to travel:

- 100% (required)

Work Location: In person

📌 Senior Sales Manager Ernakulam- Across North Kerala (Kochi)
🏢 Seaberry Foods Private
📍 Kochi