Location: Chennai/Indore

Service: Workflow Adherence Services 24/7 Coverage: Yes

Minimum relevant experience: 1 year Google product experience: Not required Google certification: Not required Responsibilities Manage transfer of cases between teams and regions Monitor dashboards and KPIs in real time Coordinate workload balancing across queues and teams Ensure SLA adherence through queue management Analyze historical and real-time queue data Generate reports on case volume, wait times, assignment efficiency Give insights and recommendations on queue performance Coordinate with team leads/members on assignments and queue issues Support communication during peak periods or surges. Skills Case flow optimization Dashboard/KPI monitoring Reassigning cases and balancing workload Handling high-volume case routing Identifying bottlenecks quickly Strong communication across teams/regions

Former TCS Employees & Recent Applicants are not Eligible





Job Type : Permanent

Pay: Up to ₹1,163,689.65 per year

Perks :

- Provident Fund

Ability to commute/relocate:

- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Skills required are: Workflow Adherence Services International BPO Experience Excellent English Communication Skills (Written & Verbal) & Interpersonal Skills Leadership Experience Empathy Strong Organisational skills.

Experience :

- Customer support: 1 year (required)

Language :

- English (required)

Location :

- Indore, Madhya Pradesh (Indore) (preferred)

Shift availability:

- Night Shift (required)
- Overnight Shift (preferred)

Work Location: In person

📌 Queue Manager (Indore)
🏢 Gratitude India
📍 Indore