About the Role

If you enjoy interacting with people, solving problems, organizing activities, and creating memorable experiences, we'd love to hear from you.

Key Responsibilities

- Welcome and assist customers, visitors, and clients with professionalism and warmth.
- Build and maintain positive relationships with customers to enhance satisfaction and loyalty.
- Handle customer concerns, complaints, and feedback promptly and professionally.
- Coordinate customer engagement initiatives and experience-enhancing activities.
- Ensure high standards of hospitality and service across the organization.
- Conduct regular follow-ups with customers to gather feedback and improve service quality.
- Plan and organize employee engagement programs, celebrations, and wellness initiatives.
- Coordinate birthdays, festivals, appreciation events, and team-building activities.
- Work closely with HR and management to foster a positive workplace culture.
- Monitor customer and employee satisfaction through surveys and feedback mechanisms.
- Maintain accurate records of feedback, grievances, and resolution status.
- Collaborate with various departments to improve overall customer and employee experience.
- Support front office operations whenever required.
- Ensure reception and common areas are welcoming, clean, and well-maintained.
- Prepare periodic reports on customer satisfaction, employee engagement, and improvement initiatives.

Required Skills & Competencies

- Excellent verbal and written communication skills.
- Solid interpersonal and relationship-building abilities.
- Outstanding customer service and hospitality mindset.
- Positive attitude with a friendly and approachable personality.
- Strong problem-solving and conflict-resolution skills.




- Excellent organizational and time management abilities.
- Ability to multitask and work in a fast-paced environment.
- High emotional intelligence and empathy.
- Good presentation and grooming standards.
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Ability to maintain confidentiality and professionalism.

Qualifications :

- Bachelor's degree in Human Resources, Business Administration, Hospitality, Psychology, Marketing, or a related field.
- 1-4 years of experience in HR, Employee Engagement, Guest Relations, or a similar role.
- Freshers with excellent communication skills and a customer-first attitude are also encouraged to apply.

Preferred Experience

Experience in any of the following industries is an added advantage:

- Education / Schools
- Hospitality
- Fitness & Wellness
- Corporate Offices

What We're Looking For

- A people-first mindset.
- Passion for creating memorable experiences.
- Strong listening and communication skills.
- Ability to build trust and long-term relationships.
- A proactive and solution-oriented approach.
- High level of enthusiasm and positivity.
- Professional appearance and conduct.

Why Join Us?

- Friendly and supportive work environment.
- Opportunities for professional growth and career advancement.
- Employee engagement and recognition programs.
- Continuous learning and development opportunities.
- Dynamic and collaborative workplace culture.

Job Type : Full-time

Schedule :

- Day Shift

Experience :

- HR /Employee Engagement: 1 year preferred

Education :

- Bachelor's Degree preferred

If you are passionate about making people feel valued, appreciated, and happy every day, we'd love to welcome you to our team!

Pay: ₹420,000.00 - ₹480,000.00 per year

Work Location: In person

📌 Happiness Manager (Hyderabad)
🏢 Solitaire International
📍 Hyderabad