JLL supports the Whole You, personally and professionally.

This role will be responsible for managing all aspects of day to day service delivery in Accenture during the shift. He/ She also will be accountable for proper usage and functionality of the technologies implement at site

Responsibilities : Helpdesk/Mailroom Operations

To provide management advice on Helpdesk/Mailroom for escalated issues during the shift

To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process

Clearing of C-mail / Government agencies mail to the proper recipient.

To ensure accident or crises management is addressed immediately

Front Office Operations

To provide management advice for Front Office for escalated issues during the shift.

To ensure immediate response to all priority calls during the shift and follow escalation process

To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep

Housekeeping Operations

Attending the shift briefing

To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping services.

To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the client’s/VIP visits.

To ensure that the housekeeping related issues are discussed with housekeeping duty manager and also on priority for the shift and ensure there is an action and tracking for the issue closure.

To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services.

Identification, on time closure and reporting of snags.





To discuss and assist facility manager on monthly basis on the vendor performance matrix.

Ensure all the Siebel housekeeping calls are closed on priority and within TAT without escalations.

Cafeteria Operations

To ensure caterers maintain a high standard of hygiene & cleanliness in the services areas

During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements

To ensure random food samples test is done by Accenture authorized vendor and results are taken up accordingly.

To manage and supervise the quality, quantity and the cost of meal and refreshments being served in the cafeteria.

To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria.

To conduct quarterly traffic analysis and ensure that waiting time on the cash counter and food counters and Sodexho counters shall be within tolerable limits.

To ensure that the table & chairs are cleaned at all times and the frequency shall be modulated according to the traffic.

To ensure that tracking is done on the vendor crockery like spoons, plates etc. to ensure no shortages.

Should conduct monthly random Kitchen audit of the vendors.

Escalate Facility Manager and then Accenture Lead on escalations.

Ensure the hygiene of the cafeteria vendors operating in stalls.

Ensure PPE are used by vendor staff while serving, cooking and washing.

Estate Management





Ensure necessary approvals are taken by the builder team on cases to cases basis during specific events

Coordination with builder on guarding services and common area upkeep daily / weekly / monthly

Co-ordinate with builder security for logistics requirement

Co-ordinate with builder for pest control activity closure

Take proper rounds in all common areas maintained by builder

Co-ordination with builder HK team & ensure daily HK activity in place in common areas

Make snag reports pertaining to common area’s and follow up for closure

Coordination for bee hive removals and pest control

Coordination with builder security team for any logistics requirement

General Operations

To ensure upkeep of breakout area & reprographic equipment’s at all times and take necessary actions as required.

To ensure all such communication is entered in the duty manager log book to inform the next shift person. Proper handing over and taking over to be done.

To go for facility, walk around and ensure Walk around map & Guide is followed and maintained.

To adhere to Accenture Policies, Processes & procedures and also the statutory documents

To adhere to Accenture SLA & KPI as agreed with JLL

To assist Facility Manager in all such ISO, Internal, External, audits that happen at Accenture and ensure necessary documentation are done

To coordinate with engineering team for any issues that need help.

Organizing induction program for all TPV & Jll staff

Plan & train TPV staff on Accenture policies and requirements.

Daily and monthly updating of OLA in the SMDRS tool.

Significant and VIP client visits to be coordinated with Events team and should be managed without escalations.

Should have complete knowle

📌 Facilities Coordinator (Bengaluru)
🏢 JLL
📍 Bengaluru