Location Chennai, India

Job typePermanent | Contract typeFull Time

R-00281271

Job description : This role is based in India and as such all normal working days must be carried out in India.

Join us as a Human Resources Business Partner for Operations

- Partner with the HR leadership team to shape and deliver a fit-for-purpose HR service catalogue aligned to business priorities
- You’ll provide leaders with expert advice, insight and decision support, helping build our people strategy and drive effective workforce planning
- Take on an influential role as you join a team with high standards and a passion for delivering excellent outcomes for our business, colleagues and customers
- We're offering this role at director level

What you’ll do : You’ll also be:

- Supporting the adoption of an operations excellence culture, embedding a service-quality and efficiency mindset through targeted talent and engagement initiatives
- Shaping the workforce strategy, contributing to build vs. buy and right-shoring decisions while identifying internal upskilling needs and capacity requirements across offshore populations
- Driving reskilling and upskilling initiatives to prepare operations colleagues for increasing automation and digitisation of processes
- Coaching team leaders and first-line managers to strengthen people-centric and performance-led management practices
- Supporting change and transformation activity, including process migrations,



restructures and digital initiatives for effective adoption and accountability at team level
- Leveraging HR data to provide actionable insights on hiring, attrition, learning and engagement

The skills you'll need : We’re looking for someone with strong experience in relationship management within a complex, regulated and commercial environment, alongside a deep understanding of HR theories, models and practices. You’ll bring a data‑driven mindset, using HR analytics and dashboards to translate people data into clear insights that support informed, practical decision‑making.

You’ll also demonstrate:

- Robust business acumen, with a sound understanding of financial services operations and the GCC/offshore delivery model
- Effective stakeholder management, with experience working with India-based managers and global process owners, balancing pace, rigour and delivery expectations
- The ability to navigate complexity, operating confidently within matrixed environments and coordinating across local and global teams
- Experience supporting workforce planning, translating global workforce strategies into local execution, including capacity and talent mix decisions for operations teams

Welcome to our Chennai hub : Nestled in the heart of One India Bulls Park, our hub in Kosmo One, Tower A, is one of Ambattur’s first skyscraper spanning 420,000 sq. ft.

Key facts :

- Surrounded by 10 acres
- Space for 3,600 colleagues
- Opened in 2009

📌 Human Resources Business Partner Operations, Director (Chennai)
🏢 National Westminster Bank
📍 Chennai