MHC/28289

- Front Office
- Nagpur - Max Super Speciality Hospital Posted On 01 Jul 2026 End Date 31 Jul 2026 Required Experience 2 - 5 Years
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Register And Apply Basic SectionNo. Of Openings

1

Designation

Senior Manager

Employee Category

Front Office

Closing Date

31 Jul 2026 SkillsSkill

Required Qualification

MHA

MBA/PGDBM/PGDM Job Description**-

- Manager - Front Office (OP/DC) - (Nagpur)**

MAX OVERVIEW : Max Healthcare Institute Limited (MHIL), founded in 2000, is one of India’s largest private hospital chain with 22+ healthcare facilities. Being the India's most valuable listed healthcare organizations, we have driven innovation and excellence in healthcare for 25 years. With a workforce of 35,000+, including 5,000+ clinicians and 12,000 nurses/paramedics, we deliver advanced care across key locations including Delhi NCR (Saket, SMART, Patparganj, Vaishali, BLK, Shalimar Bagh, Dwarka, Gurugram, Panchsheel Park, Noida) Mumbai, Mohali, Bathinda, Dehradun, Lucknow, and Nagpur.

ROLES & KEY RESPONSIBILITIES : Front Office Operations Management**

- Oversee end-to-end office activities in outpatient (OP) and day care (DC) departments.
- Ensure smooth patient registration, appointment scheduling, billing, and discharge processes.
- Monitor front office workflows to minimize patient wait time and maximize efficiency.

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- Team Leadership & Development**
- Lead, train, and mentor front office staff including receptionists, appointment coordinators, and billing personnel.
- Manage staff schedules and resource allocation to ensure adequate coverage.
- Foster a customer services-oriented culture within the team.

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- Patient Experience & Communication**
- Address patient queries, complaints, and feedback with empathy and professionalism.
- Coordinate with clinical and support departments for timely patient management.
- Maintain high standards of customer service to enhance patient satisfaction.

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- Compliance & Quality Assurance**
- Implement and monitor SOPs and quality standards consistent with hospital policies and healthcare regulations.
- Ensure patient data confidentiality, accurate billing, and insurance verification processes.
- Conduct regular audits and ensure regulatory compliance within front office operations.

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- Process Improvement & Reporting**
- Identify bottlenecks and drive initiatives to improve front office efficiency and patient throughput.
- Monitor key performance indicators (KPIs) such as patient wait times, billing accuracy, and satisfaction scores.
- Prepare operational reports and present insights to senior management.

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- Stakeholder Coordination**
- Collaborate with medical staff, diagnostics, pharmacy, and administrative departments to streamline patient flow.
- Serve as a communication bridge between front office, clinical teams, and hospital leadership.

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- Quality Parameters Responsibilities**:





- Accountable for Quality Assurance and Patient Safety within their respective departments. The Departmental Leader shall ensure compliance with hospital policies, accreditation standards, and statutory requirements, and develop process flows and protocol for their department.

- Will monitor KPIs, audits, and patient outcomes, implementing corrective and preventive actions where needed.

- Responsible for promoting a culture of safety, ensuring staff training, and maintaining accurate documentation.

- Active participation in hospital committees, Quality improvement projects, and initiatives is essential to drive continuous improvement.

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- Qualifications**:

- Bachelor’s degree in Healthcare Management, Hospital Administration, Business Administration, or a related field is mandatory.

- A Master’s degree or diploma in Hospital Management or Healthcare Administration is preferred

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- Experience & Qualifications**
- Minimum 8-12 years of professional experience in hospital front office, outpatient, or patient services management, with progressive responsibility.
- Previous supervisory or team lead

Skills :

- Leadership & Team Management
- Patient Service Excellence & Communication
- Operational and Technical Proficiency
- Process Improvement & Data-Driven Decision Making
- Complaint & Issue Resolution
- Regulatory Compliance & Attention to Details
- Problem-Solving & Adaptability

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- Working Conditions**
- Quick-paced, high-pressure clinical environment.
- May require long hours, shift work, and availability during emergencies.

📌 Manager - Front Office (Nagpur)
🏢 Max Healthcare
📍 Nagpur