(Required Exp.) : 5 - 7 Years : (Job Location) : New Delhi : (Job Code) : SEG_1645 : Name of Organisation

- Society For Development Alternatives

Position

- Manager

Qualification

- Post Graduation

Domain

- Sustainable Entrepreneurship Group

Location

- New Delhi

No. of Positions

Experience

- 5 - 7 Years

Job Type

- Contract

Job description

- Context and Role We are in search of a dynamic and hands-on skilled to fill the role of Manager - Digital Platforms & Community Capacity Building. This position will lead the development and on-ground implementation of the organisation's digital enterprise support platform, while anchoring the financial and digital capability-building agenda for nano and micro entrepreneurs. The role requires a blend of product thinking, program design, stakeholder engagement, and strong field execution, with a focus on driving adoption of platform-based services and delivering measurable improvements in enterprise outcomes. Excellent communication, negotiation, and interpersonal skills, enabling the cultivation and maintenance of relationships with diverse stakeholders.

- Duties and Responsibilities :

- Platform Development & User-Centric Design - Lead the conceptualization, iterative development, and rollout of the organisation's digital platform for enterprise support services, aligned with the needs of nano and micro entrepreneurs.

- Conduct field research with entrepreneurs, collectives, and small businesses to inform product features, services, and user journeys.

- Analyse comparable solutions in the ecosystem and identify opportunities for differentiation and convergence.

- Translate user and program requirements into Product Requirement Documents (PRDs) and feature specifications,



and work closely with technology teams and vendors to build scalable, mobile-first solutions.

- Ensure platform design accounts for low-bandwidth environments and low-literacy users, with intuitive onboarding funnels and workflows.

Training & Capacity Building - Develop and implement training strategies for community-based entrepreneurs and enterprise groups across program geographies.

- Build and manage a network of trainers and community resource persons for last-mile delivery.
- Facilitate workshops, training sessions, and on-ground engagements, including tech-enabled delivery models (WhatsApp-based learning, LMS, assisted digital models).
- Drive adoption and effective utilization of digital solutions and platform services among target users.

Financial & Digital Literacy — Content and Curriculum Development - Design structured, context-relevant learning content focused on financial and digital capabilities of underserved entrepreneur groups.

- Develop multi-format content — visual, audio/video, and interactive or activity-based modules — grounded in adult learning principles and behaviour change approaches.

Outcomes, Monitoring & Learning - Define and track key outcome indicators related to enterprise performance, capability building, and platform adoption.

- Establish systems for data collection, monitoring, dashboards, and user feedback, and use insights to continuously refine platform design and delivery.




- Generate regular progress reports for internal leadership and external stakeholders, including funders.

Stakeholder & Ecosystem Engagement - Coordinate with internal teams, technology vendors, and implementation partners for effective delivery.

- Build partnerships with ecosystem players — financial institutions, fintech’s, government scheme facilitators, and market actors — that strengthen outreach, adoption, and service delivery.
- Support the knowledge and learning team in capturing, documenting, and disseminating insights from on-the-ground experiences.
- Contribute to program development, proposals, and fundraising efforts for digital and enterprise development initiatives.

Platform & Product Skills - Ability to translate user needs into PRDs and feature specifications; working understanding of mobile-first design, UI/UX for low-literacy users, and platform workflows.

- Familiarity with no-code/low-code tools (e.g., Glide, Bubble) or CMS platforms; basic understanding of APIs and integrations (payments, KYC, data systems).
- Comfort working with tech teams using tools such as Jira, Trello, or Asana; understanding of data architecture basics (user data capture, dashboards, analytics pipelines).

Data, Monitoring & Analytics - Proficiency in Excel/Google Sheets (advanced formulas, dashboards, basic analysis); familiarity with visualization tools such as Power BI or Tableau.

- Understanding of data collection tools (e.g., Kobo, ODK, SurveyCTO) and the ability to define and track KPIs and outcome metrics.

Content & Learning Design - Experience in instructional design and curriculum structuring, with familiarity with content creation tools (e.g., Canva, basic video tools, LMS platf

📌 Manager - Digital Platforms & Community Capacity Building (Delhi)
🏢 Development Alternatives Group
📍 Delhi