JOB SCOPE SUMMARY

To manage the administration and operation of the entire housekeeping department ensuring the cleanliness of guest rooms and public areas.

DUTIES & RESPONSIBILITIES

- Provide a professional, advisory and executive support service to the General/Hotel/Operations Manager to assist in meeting the strategic goals of the establishment.
- Implement strategies aimed at cost minimization, productivity maximization without reduction of Quality Standards.
- Ensure operation runs within out looked financial framework.
- Monitor and review Quality Standards for the Department.
- Purchase operational supplies as required within budget and outlook.
- Daily check of all public areas and guest corridors.
- Report maintenance faults and damage to furniture and fittings in all areas of the hotel to the maintenance department.
- Accurately document lost property (records) and organize distribution of unclaimed items.
- Attend promptly to all guest complaints and requests.
- Complete and update annually Standards and Procedures for the Housekeeping Department.
- Ensure preparation of cleaning schedule for the return of all out of order rooms.
- Ensure completion of monthly linen and towelling stocktake.
- Maintain a Spring Cleaning roster.
- Oversee the inspection of VIP or Vacant Clean rooms.
- Ensure all telephone calls to the department are accurately logged.
- Participate in the preparation of the Strategic Business and Operating Plans.
- Prepare monthly outlook/forecast reports.
- Attend meetings as required.
- Implement opportunities for quality Team Building.
- Ensure that all associates comply with the grooming and uniform standards.
- Conduct development and performance reviews, identifying key personnel for further development and structured career pathing.




- Implement and maintain training systems to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively.
- Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation.
- Oversee the selection and appointment of new associates within the department.
- Conduct regular staff meetings to keep all associates informed.
- Ensure compliance with legislated health and safety requirements within the workplace.
- Comply with all Corporate and Hotel Standards and Procedures.
- Actively promote a work environment, which cares for guests and associates alike.

JOB KNOWLEDGE, SKILLS & ABILITIES

- Appear confident, well groomed and dressed in a smart casual manner
- Personality: warm, welcoming, smiling and pleasant
- Act with integrity
- Communicate effectively
- Fair and firm management abilities with high influencing skills
- Strong Administration skills
- Creative and Innovative
- Strong Knowledge of HSK field
- Pro-active approach to follow local and international industry progress and activities
- Hands-on approach to all operational aspects
- Excellent Communication Skills
- Initiative
- Self-motivated
- Coaching Skills
- Good computer skills
- Train the trainer skills
- Good Interpersonal Skills
- Budgeting, Forecasting and expenses controlling
- Knowledge of local laws and regulations related to Rooms
- Proficiency in IDS
- Operational knowledge of laundry equipment and machine, including washing machine, dry-cleaner, pressing machine.
- Knowledge on how to clean different fabric materials
- Knowledge of chemicals used in HSK department
- Knowledge of Royal Orchid Hotels Ltd. standards
- Good Leadership Skills
- Fluency in English
- Proficiency in Microsoft Office software: Word, Excel and PowerPoint, as a minimum

Job Types : Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Advantages :

- Flexible schedule
- Food provided
- Life insurance

Work Location: In person

📌 Executive Housekeeper (Ambala)
🏢 Regenta Marrievilla Hotel E Resorts
📍 Ambala