Job Summary

The Duty Manager / Duty Officer is responsible for overseeing daily operations during assigned shifts and ensuring smooth functioning of all departments. The role involves supervising staff, handling operational issues, ensuring customer satisfaction, and maintaining discipline and safety within the premises.

Key Responsibilities

- Operational Management :

- Supervise day-to-day operations during assigned duty hours.

- Ensure all departments are functioning smoothly.

- Monitor staff performance and ensure work is completed as per company standards.

- Staff Supervision :

- Manage and coordinate staff working during the shift.

- Assign duties and monitor attendance and punctuality.

- Provide guidance and support to team members when required.

- Customer / Client Handling :

- Handle customer queries, complaints, and escalations professionally.

- Ensure a high level of customer satisfaction and service quality.

- Reporting & Documentation :

- Maintain daily duty reports and incident reports.

- Report operational issues or emergencies to senior management.

- Maintain records of shift activities and staff performance.

- Safety & Compliance :

- Ensure workplace safety policies and company rules are followed.





- Handle emergency situations and take immediate action when required.

- Ensure security protocols are properly implemented.

- Coordination :

- Coordinate with different departments such as HR, Admin, Security, and Maintenance.

- Ensure proper communication between management and operational staff.

- Problem Resolution :

- Identify operational issues and resolve them promptly.

- Take quick decisions to avoid disruption in operations.

Required Qualifications

- Bachelor’s Degree in Management, Hospitality, Administration, or related field.
- Prior experience in operations, facility management, or supervisory roles preferred.

Experience

- 2-5 years of experience in operations management, administration, or duty management role.

Key Skills

- Leadership and team management
- Problem-solving and decision-making
- Strong communication and interpersonal skills
- Time management and multitasking
- Customer handling and conflict resolution
- Basic knowledge of MS Office (Excel, Word)

Job Types : Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Perks :

- Provident Fund

Work Location: In person

📌 Duty Officer (Delhi)
🏢 Legend Group
📍 Delhi