Description : About the Global Service Solutions (GSS) Team : We are North America Corporate Risk & Broking Operations based in Mumbai and comprised of approximately 600 colleagues. We service large & complex clients, the middle market and select clients spanning divisions such as Construction, Real Estate, Hospitality & Leisure, Aerospace, Marine, Financial Institutions & Professional Services, Public Sector & Education, Tech Telecom, Transportation & Logistics, Mergers and Acquisitions, Health Care & Life Sciences, Natural Resources, Construction and Retail & Distribution.

About the Role : To support and assist an international Insurance service team with tasks involving revenue allocations, service support and coordinating with an international network of brokers

Roles and Responsibilities

- Perform assigned activities in compliance with applicable regulatory requirements and organizational policies.
- Prepare and maintain data using Microsoft Excel and Microsoft Word documents for information collection and reporting purposes.
- Coordinate tasks effectively with international counterparts to ensure seamless service delivery.
- Maintain a strong focus on quality, with an understanding of the financial and legal implications of the work performed.
- Identify and escalate errors, issues, and control breaches promptly to the designated Lead.




- Consistently meet agreed service level expectations with all relevant stakeholders involved in the process.
- Identify and highlight anomalies in a timely manner to support corrective action.
- Maintain accurate and productive management of databases and records.
- Actively participate in team interactions, including team huddles and stakeholder discussions.

Qualifications :

- Graduation

Skills :

- Demonstrated proficiency in written and spoken English, with the ability to communicate clearly, accurately, and professionally.
- Strong attention to detail, with a consistent focus on quality, accuracy, and completeness of work.
- Capability to manage multiple tasks concurrently while maintaining high standards of accuracy and service quality.
- Willingness and ability to learn new processes, systems, and tools in a dynamic work environment.
- Proven ability to prioritize, organize, and manage tasks effectively while working within demanding timelines.
- Proficiency in the use of the Microsoft Office suite, including practical working knowledge of Microsoft Word and Microsoft Excel.

The Application Process

- Stage 2: Pre-recorded video interview
- Stage 3: Live video or in person interview with hiring manager and team
- Stage 4: Offer and onboarding

📌 Insurance Operation Co-ordinator - North America (Global Service Solution) (Mumbai)
🏢 WTW
📍 Mumbai