About Axis Max Life : Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

Career Opportunities

Job Code: IJP-Executive Customer Engagement

Position

Executive - Customer Engagement

- No. of Positions
- 1 Department

Operations

- Function
- Operations - Agency Reporting to

Chief Manager/Sr.



Manager - Customer Engagement

- Band
- 5 Location

Asansol, Kolkata

- Last date of submission

Key Responsibilities :

- Managing office administration assets and upkeep of the same.
- Agents Contracting
- Recent Business Processing
- Banking of Initial & Renewal Premium
- Managing Petty cash & vendor payments
- Retention of Surrender Requests
- Execution of all Service Requests - Post Policy Issuance
- Reverting on customer queries and complaints
- Maintaining high NPS Scores
- Life and Health Claims processing
- Handling compliance issues.
- Audit Rating

Measure of Success :

- Service to Delight
- 3Days
- Customer Engagement - 70%
- Surrender Retention - 68%
- NPS-85
- 100% Banking with 24 hours.
- Vendor payment TAT should be < 10 days
- Surrender Requests

📌 Executive - Customer Engagement (Agency) (Asansol)
🏢 AxisMaxlife
📍 Asansol