The Hotel Receptionist is responsible for welcoming guests, managing check-ins and check-outs, handling reservations, and providing excellent customer service to ensure a pleasant stay for guests.
Key Responsibilities
1. Guest Reception
- Greet guests warmly upon arrival.
- Assist guests with check-in and check-out procedures .
- Provide information about hotel services, facilities, and local attractions .
- Reservation Management
- Update reservation details in the hotel management system .
- Confirm bookings and manage cancellations or changes.
- Customer Service
- Address guest inquiries and complaints politely.
- Provide quick solutions to ensure guest satisfaction .
- Maintain a professional and friendly attitude.
- Administrative Tasks
- Maintain guest records and documentation .
- Coordinate with housekeeping for room availability and readiness .
- Billing & Payments
- Process guest payments, invoices, and receipts .
- Handle cash, card payments,
and billing records accurately.
- Coordination
- Work closely with housekeeping, security, and management teams .
- Ensure smooth communication across departments.
Required Qualifications
- Diploma / Bachelor’s degree in Hotel Management, Hospitality, or any field .
- Experience :1-3 years in hotel or customer service roles .
- Freshers with positive communication skills can also apply.
Key Skills
- Excellent communication and interpersonal skills :
- Customer service skills
- Basic computer and reservation system knowledge :
- Problem-solving ability
- Professional appearance and attitude
- Multitasking skills
Job Types : Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits :
- Food provided
- Provident Fund
Work Location: In person
📌 Hotel Receptionist (Nashik)
🏢 Care Plus Facility Private
📍 Nashik
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